Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.

905 comments

  1. Natalia Shevareva

    Hello, I just made a reservation on your website for July 1 via PayPal, but unfortunately I made a typo in my email address, and now cannot access the confirmation email. Would it be possible for you to look up my reservation by my name or card number (I could email that to you privately) and re-send the confirmation to the correct email address? Thank you very much!

    • Dear Natalia,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it to your correct mail address.
      Please check the junk/spam folder of your mailbox too to see if you have received it this time.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation.

  2. Hi, I bought our tickets last night in order to come today. I paid through PayPal but never received the tickets by email. Could you resend the tickets? I also looked in my spam folder Ana’s didn’t see it there either

    • Dear Luke,

      thank you for contacting us.
      I would like to confirm that we have received your booking for the thermal baths, and the confirmation email has been automatically sent to your given email address. Please check the junk/spam folder of your mailbox too.

      I have now forwarded it from our backup email address.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation, and enjoy the hot spring baths in Budapest.

  3. Hello. I have booked and paid for a spa package for Sunday 16/6, however I have not received an email confirmation. I checked my spam folder and there is nothing there as well. Could you please re-send?
    Thanks.
    Kind regards

    • Dear Hanne,

      thank you for contacting us.
      I would like to confirm that we have received your booking for the thermal baths, and the confirmation email has been automatically sent to your given email address.

      I have now forwarded it from our backup email address.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation, and enjoy the hot spring baths in Budapest.

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