Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.


  1. hallo.
    I bought two full day ticket with 20 mins. massage for this saturday but are unfortunatly unable to travel to Budapest. So I will ask how your refund policy is? Is it posible for me to get a full refund?

  2. It was a terrible experience. Till now I haven’t get my refund!
    As an foreigner I plan travel to Budapest for Easter holiday. I booked “Private Bath for 04/16” in advance for 2 more weeks. And prepaid 90 Euro. Then I got confirmation said my booking from hour 2:30pm were full they moved mine to 11am.
    And to make sure, I send email again to confirm my booking that. I got the answer “yes, your bath start from 11am.
    On the day 04/16 I took my parents to the bath. The front desk said “We do not have any room, we all booked fully. And your bath start on 17th in the computer. We cannot help with that. Im sorry.”
    That’s it! For all of the days I was expecting to take my parents to the famous bath in Budapest. The answer was “we don’t know what happened, but in our computer your bath is on tomorrow.”
    I said tomorrow we will leave this country! That’s why I booked in advance!!!!!!!!
    The woman said you can come tomorrow in 6am if you like. I got really angry with that, who the hell will come at 6am for the bath. And because of the fault by the gellertspa team!!!!
    Finally I agree to take the refund. There was no any email to notice me. I send email today to ask how about my refund. The answer is: [please wait 2-3 week, We need to investigate. ]
    From the beginning it’s all your mistake, why your have to let the customer take the lost! I cannot take the bath because of your mistake, And I cannot get my refund because you need investigate your own staff about the whole thing? That how you treat your customer?
    And in the front desk you said the refund only take 2-3days not weeks!

    • Dear Jackie,
      we would like to take the chance to apologize again for the mistake.
      Our HelpDesk has made a mistake with your booking, and we can understand your disappointment.
      Usually, the refund process takes 5-7 business days, and your case has a priority.
      As every refund has to be approved by the management, we have sent you the notification to inform you, that we are investigating the case. At the moment, we have asked the manager to issue the refund as soon as possible.
      Once again we are truly sorry for the unpleasant experience.
      We will keep you updated via email.

  3. I want the private Thermal Pool Gellert Spa Bath as shown in the picture. Should i choose the “Private Bath for 2 Guests for 3h (excl public bath) – book min. 2 days ahead” right? Thank you so much!
    Have a wonderful day

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