Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Good afternnon. My husband, son and me want to visit Gellert Thermal Baths. We are from Ukraine. My husband and I are vaccinated (Pfizer). Are we allowed? We want to make our route and understand the current situation.

  2. Buongiorno, io e mia moglie verremo a Budapest dal 18 al 20 settembre 2021. Volevo sapere se le Terme Gellert sono aperte e se è possibile prenotare due massaggi Tailandesi. Vorremmo venire alle terme il 20 settembre in prima mattinata
    Grazie Ernesto Filoni

  3. we need two tickets on august 29, and a 3 hour private bath for twp

    • Dear Csaba,
      we have contacted you via email with regards to your Gellert Spa booking inquiry.
      Enjoy your holiday in Budapest!

  4. hi, i would like to book private bath and massage for today 8-9. HOw can i do it?

  5. Good afternoon. We want to visit Gellert Thermal Baths. We are from Uk and both of us are fully vaccinated. Please share with me various packages and booking details.

    Kind regards,


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