Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Hello,

    How do I book Hungarian Mud Treatment? Can’t choose it for 6th of march.
    Thank you

    • Hello Mia,

      Thank you for your inquiry.

      This is to kindly inform you that Mud Treatment will not be available from February onwards. We kindly suggest checking out the rich variety of available massage treatments in Gellert Spa: http://gellertspa.com/gellert-bath-massage

      Have a lovely time in the spa in Budapest!

    • Dear Mia,
      Thank you for your comment. Mud treatments have been discontinued from Jan 2020.
      Sorry for the inconvenience.
      Have a great day.

  2. Hello,

    Is it allowed to bring my own food (bread only) and bottle of water? If yes, where can i eat and drink?

    • Dear Martin,
      Yes, you can bring food and drinks as long as it is in plastic (or other non-breakable containers).
      Have a great day.

  3. Hello,
    We are 3 couples 6 people arriving in budapest of april 4.
    Could you arrange massage for 5 people hard and one person pedicure or just entrance?
    We would like massage at 15 oclock.
    Is this possible?
    We look forward to hearing from you

    • Hello Nanette,
      Please follow the link where you can choose and book the date and time of your tickets and massages:
      We would recommend getting 2x Double massages (for 4 people) and a single massage, as Double massages are held in the same room and at the same time.
      In the comment section when booking, please also indicate that you would like to have the massage preferably at the same time.
      Appointments are subject to availability. Once you make the payment, we will book you in for a treatment, which is the closest to your preferred hours. The booked massage hours will be sent to you in a second confirmation email.
      Thank you.

  4. I have booked x2 massages and spa utterance tickets for Friday 19 June 2020. The payment has left my bank account but I have received no e mail to confirm the time and date. Please could you let me know the status of my booking

    • Dear Amanda,

      Thank you for contacting us. I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address. Please check the junk/spam folder of your mailbox too.
      Should you have any question, please contact us via email: info (at) gellertspa (dot) com

  5. Hello,
    is there a discount to students of UE coming in Budapest or for a group of 4 person?
    What about ticket for only two hours? We need to buy necessary the full day ticket?

    Thank You

    • Hello Ron,

      Thank you for your question.

      If you wish to spend only a few hours in one of the most gorgeous bath in Budapest, we kindly recommend Szechenyi Bath where you have a choice because this is not available at Gellert Spa. You can either get an early morning 2-hour ticket (from 6 am until 8 am) or you can get a 3-hour ticket prior the bath closes. This ticket is valid from 7 pm until 10 pm. Please note that these tickets can be purchased on the spot upon arrival.

      This is to kindly inform you that no student discount is available at Gellert Spa.

      Hope the above helps and we wish you a great time in Budapest!

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