Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.


  1. Hello,
    I am looking at booking but unsure whether to book “2 packages” for myself and my husband for the massages or the “double massage”. Is the double massage for 2 people?
    Which is better to book?

    Thank you

    • Dear Tej,
      yes, the double massage is for 2 persons, so for 2 people you need to book only 1 package.
      The double massage is somewhat cheaper than 2 single treatments.

  2. What is the opening time on 26/Dec 2018?
    Thank you so much.

    • Hello Jocelyn,
      the baths will be open as usual from 6 am to 8 pm, check in with the online tickets from 9 am to 6 pm.
      Hope we can welcome you at Gellert Spa!

  3. Hello,

    My friend and I were interested in purchasing a daily ticket and massages for Jan. 1st, 2019 but wasn’t sure if the massages were available or not. Can you please clarify? Would the tThanks!

  4. Hi,

    I would like to book a massage for both me and my wife on the 11th of januari 2019 but it seems booking can only be done until 5th of januari. When will I be able to do a booking for the 11th?



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