Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.

1,165 comments

  1. Hi, we are staying at the hotel next week and want to book massages and spa. Is there a discount for hotel guests and if so, how do we apply this in the on line booking system? Many thanks, Phil

    • Dear Phil,

      Thank you for your question.

      The hotel’s guests have access to the spa and its medicinal waters at a discount during their stay. We suggest that you get further information on the spot at the Reception Desk.

      We wish you a wonderful stay in Budapest!

  2. Hello,

    I am looking to book 2 tickets to the baths on the morning of 31st December and also 2x20minute Aroma massages but I don’t seem to be able to access that date online.

    Can you help?

    • Dear Louise,
      Thank you for your inquiry about services between Dec 24, 2019, and Jan 7, 2020 in the baths. 
      Due to the high number of visitors during the festive winter days, the thermal baths’ managerial decision was made that no fast track entries or cabins (changing cubicles) are sold during these days, with the notable exception of the pre-NYE night party tickets, which will be bookable for December 30 as usual (in Szechenyi Baths http://szechenyispabaths.com/szechenyi-baths-new-year-bath-party/).

      Guests of day time visit will be checked in on a first-come-first-served basis. As long queues are expected there may be some lines waiting in the cold. Please find more details, advice and other thermal bath alternatives on the following link: BathsBudapest.com/Dec

      Thank you for your kind cooperation. Enjoy the thermal baths in winter Budapest and explore some more if it is not your first visit in the city.

      Festive guides recommended during the month of Dec:

      Budapest Christmas ideas, activities, programs and events
      New Year Budapest things to do

      Please let me know if I can be of further assistance.

  3. Hi there,

    I have just made a booking for spa and cabin for 2 people on Saturday 14th December but I haven’t received an email confirmation and on the receipt, it doesn’t include a date – can you confirm you have received this please.

    Thanks,
    Gemma

    • Hi Gemma,
      We have re-sent the confirmation to the email address provided.
      Please check your junk/spam folder as well, and let us know if you still have issues receiving the confirmation.
      Have a wonderful time in Gellert Spa!

  4. hello,
    Could I purchase a day pass (1) to the spa with massage for December 27, 2019? the website does not have that date. thank you.

    • Dear Regina,
      Thank you for your inquiry about services between Dec 24, 2019, and Jan 7, 2020 in the baths. 
      Due to the high number of visitors during the festive winter days, the thermal baths’ managerial decision was made that no fast track entries or cabins (changing cubicles) are sold during these days, with the notable exception of the pre-NYE night party tickets, which will be bookable for December 30 as usual (in Szechenyi Baths http://szechenyispabaths.com/szechenyi-baths-new-year-bath-party/).

      Guests of day time visit will be checked in on a first-come-first-served basis. As long queues are expected there may be some lines waiting in the cold. Please find more details, advice and other thermal bath alternatives on the following link: BathsBudapest.com/Dec

      Thank you for your kind cooperation. Enjoy the thermal baths in winter Budapest and explore some more if it is not your first visit in the city.

      Festive guides recommended during the month of Dec:

      Budapest Christmas ideas, activities, programs and events
      New Year Budapest things to do

      Please let me know if I can be of further assistance.

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