Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Hello , We want to visit jusr baths from around 14:00pm to 18:00 pm
    Date : 24.08/2019
    Is it possible to byt tickets on place? Or do we need to book it online?

  2. Hello I have not received a confirmation email. I booked entrance and massage for 2 people on Thursday August 22nd. The payment has been posted via paypal. Please advise what I should do.

    • Hello Silvia,
      thank you for letting us know. The confirmation email of your thermal bath products (which is basically the same as your ticket) was already automatically sent to you, to the email address you have provided in the booking form: please make sure to check the spam folder in case it ended up there. At any rate, we have manually resent it again. Please let us know if there should be any further inconvenience, or if you wish to get the ticket sent to a different email address too.

      Have a great time in Budapest, and enjoy the hot spring spas!

  3. I would like to use the pools at 6am followed by a massage. Is that possible? I see that I need to check a box for checkin after 9am. Is that only for the massage?

    • Dear Rachel,
      the online purchased fast track tickets are only valid from 9am.
      If you wish to visit the Baths before 9am, you can only purchase a ticket on the spot.
      Please note that in either case, the earliest massage appointment is at 10am. Thank you for your understanding.

  4. Hi
    I have not a Paypal Acount and also have not planned to a create one. It is any posibillety to pay with Credit Card only? When I booked via your webside, its seem only a PayPal account is avaiable?

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