Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Please can I book for 2 people (Jane H. and David H.) for a Luxury Refreshing Massage (60 mins) on Tuesday 23 March from 1430 onwards – cost Euro 184. I am having difficulty doing this via your website. I will pay with credit card. If Tuesday 23.3.20 is not available, we are free any time on Sunday 22 March until 1700 or Tuesday 24 March from 1430 onwards. Thank you

  2. Had a fantastic experience at the baths, came away feeling very mellow and relaxed. Well worth the visit.

    Just one thing went slightly against the grain – people taking photos and selfies in the pool area was somewhat intrusive. We would have expected the baths to be a technology free area.

    • Dear David,
      We are happy that you had a great experience at Gellert Spa.
      We are sorry to hear, however, that the number of selfies disturbed your relaxation somewhat.
      There is no policy in place at the moment that would prohibit guests using their smartphones, however, this topic may be reviewed by management. Thank you for your note.
      We hope that your time left in Budapest will be fantastic!

  3. Βάσια Ανδριανού

    I want to come tomorrow to visit your baths and spa.
    Unfortunately i dont have sandals with me.Can i rent to the spa sandals and how will it cost? Thank you.

    • Hello, Flip flops /slippers are required to be worn in the whole area of the bath. If you do not have your own, you can buy a pair in the entrance hall shop for appr. HUF 2000.

  4. Hello, we booked our massage packages for April 5th but due to an issue with our flight need to change the date. Also, we did not book a double massage (could not find the option) but would like to have that. How can we do these changes to our booking? Thanks

  5. Hello, do we need to book beforehand or can we just turn up on a weekday this week?

    • Dear Am,

      Thank you for your comment. If you would like to have massages, we would recommend booking online as appointments sell out fast, otherwise, tickets can be bought on the spot as well.
      Have a great time in Budapest.

  6. Dear Team,

    i just purchased 13 tickets with a locker for 7th March 2020.

    Unfortunately I purchased weekday tickets.

    How shall i proceed now?

    Kind regards,
    Jennifer Galang

    • Dear Jennifer,
      We have sent you an email and an updated confirmation in relation to this.
      Thank you and we hope you will have a great time in Gellert Spa!

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