Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.


  1. I made a booking for Friday, 20 October, but have not received a confirmation email. Please can you email me the confirmation for the booking?

    • Dear Stephanie,
      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.
      Could you please let us know if you have received it this time?
      We are looking forward to welcoming you at Gellert Spa!

  2. Hi! Is there a discount on the ticket for the holders of the Budapest Card? Thanks

    • Dear Chiara,
      Yes, the Budapest Card offers a 20% discount from the ticket prices of Gellert Spa. Please note that you can only buy your tickets on the spot, if you wish to use this discount, as it does not apply to online purchased tickets.

  3. Dear Gellert Spa! I would like to make a reservation for 14 persons on the 25th of November. Where do I book for all of us?

    • Dear Michael,
      we have contacted you via email. The booking can be placed online.
      Hope we can welcome you at Gellert Spa!

  4. Hello Gellert Spa,
    I made a booking, for two tickets for tomorrow the 5th of November and I didn’t receive any confirmation only the payment confirmation?
    Could you maybe resent it to my other email address?
    Thank you for your help.

  5. Are all the massages booked for tomorrow? I see i cant make a reservation online.

  6. Good evening!
    I would like to know if I book a massage for two persons is it included bath entree or I need to buy a bath entree as en extra?Because we would like to spend time in a bath and sauna first and after go for a massage .

    Thank you
    Best regards

    • Dear Yulia,
      yes, the massage packages already include the bath entry.
      You can enjoy the pools before and after your massage too.

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