Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.


  1. Hi there,

    My guide book states that swimming caps are compulsory in some baths, is this true for the Gellert Spa?

    Thank you

    • Hello Cathy,
      The swimming cap is obligatory only in the cold swimming pool, you can enter all the other thermal pools without it.
      Enjoy your holiday in Budapest!

  2. Hello !

    I wanted to book a massage on 15th and everything was fine until the paiement. How can I pay by credit card and not by Paypal ? Unfortunately I am automatically directed on Paypal’s website…Does there is another way ?

    Thank you !

  3. Frida Kristiansson


    I made a booking for Saturday, 18 november, but I have not received a confirmation email. I booked entrance and made reservations for massage for two. Can I please have the confirmation for the booking via email?


    • Dear Frida,
      thank you for contacting us.
      I have re-sent you both confirmation emails.
      Please check the junk/spam folder of your mailbox too.

  4. Hi, we would to say if the Gellert Spa are opened all days and if it are separated for men and women.


    • Hello Sissi,
      Gellert Spa has turned into a mixed spa bath complex on January 01, 2013. Before that, men and women had separate thermal pools, but it is no longer an available option for those seeking a men only or women only bath.
      As Gellert Spa & Thermal Bath has become a coed bath palace, men and women are allowed to enter the baths together at the same time at any time.

      More on the topic is on:

      I hope I could be of help!
      Enjoy your stay in Budapest!

  5. I am traveling from Honduras and I would like to have a thai oil massage or what massages are available on nov 26th and would like to know if you have availability for the morning

    Please let me know

  6. Hi! I would like to know if you will be open on the first of jannuary?

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