Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.


  1. Hi again,

    Sorry, I meant the Harmony Aroma Massage for 70 minutes. Thanks!

    Kind regards,

  2. Dear

    When will it be possible to order tickets for 25th of February?

    Best Regards Lena

  3. Hi, happy new year.
    I want to book private bath for 2 people on Sunday 14th January and do a 50 minutes couple massage after. We want to finish by 1:30pm to have lunch. Could you please recommend what time shall I book? Is the private bath area and the treatment room nearby? Also do you provide robe/ towels from bath area to treatment room?

    Thank you. I will book once I get your reply. Have a lovely day. Best Wishes, Rina

  4. Hello,
    I’m coming to Budapest with 16 friends on the 20th of January.
    I am looking for some information. I would like to book both bath tickets and some SPA treatments.
    Can you send me some “group disconted proposals”?
    Also a night party would be welcome.


  5. Gellert Spar will be open on 17th January? Because it was not possible to select the date here.

  6. Hi, I was at the SPA this morning and I seem to have possibly dropped a white silk kind of top (under garment). Do you have a lost of and found? If so, can you let me know so I can come back and collect it. Today is my last day in Budapest, so I would have to come back today if it is there.
    Many thanks,
    Kind regards,

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