Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.


  1. Hello,

    I was wondering if I buy 2 short massages, can it be done in the same room as it is for a couple?

    Thank you.

  2. Hello,

    I’d like to book one “ticket + foot massage” and one entrance ticket for my friend.
    It would be for Friday 2nd of February around 5 pm.
    But I can’t do the booking for the two tickets at the same time because it’s one is just a ticket, and the other is a package.

    Could you tell me how to do it ? Thanks 🙂

  3. Hello – I was just wondering what the cost for the Red Wine Bath is for two people?

    • Hello Maddii,
      the Red Wine Bath (90min for 2 persons) is HUF 14,500. Unfortunately it’s not available for online booking, but you can purchase it at the cashiers.

  4. Hello,

    My girlfriend and I are coming to Budapest next month for our birthdays (Both born on the same day 5th March) and we’d like to have a massage followed by the private bath.

    We plan to come on the 5th March, can you do a discounted price for this one of occasion?

    Also, please provide a price breakdown.


    • Dear Cagney,
      thank you for your inquiry.
      I can confirm that there are available massage and private bath hours left for Mar 5.
      Booking can be made separately (1 booking for entry+ massage, and 1 booking for the private bath).
      I am afraid we cannot provide any discount for individual guests.
      Thank you for your understanding.

  5. Good afternoon,

    I booked and paid 7 places at the spa with a massage last night. This was done via 3 transactions. As yet, I have not received confirmation of any of the bookings or payments. If you confirm we are booked in that would be great.

    Many thanks


    • Dear Lucy,
      thank you for choosing us.
      I would like to confirm that we have received your bookings and the auto-confirmations has been sent to your given email address.
      Now I have re-sent the confirmations from our backup email address to make sure you will receive it. Please check your spam folder too.
      Could you please let us know if you have received it this time?
      Thank you for your kind cooperation.
      We are looking forward to welcoming you at Gellert Spa!

  6. Is this the official website of Gellert spa?

    • Dear Dieter,
      Our site, gellertspa.com is a privately owned site specialising in online ticket and treatment reservations (exclusively). We do not represent the state owned spa facility.

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