Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.

618 comments

  1. I was booking two separate tickets because only m husband wants a massage. For my ticket, it took me to the Paypal site and I paid. For my husband’s massage+ticket, it never offers the option to pay after I hit submit. In trying again, I may have attempted to make 3 reservations for him at the same time and date.

    • I successfully managed to pay for my husband’s massage+ticket using a different email address. Hopefully the 5 attempts with my original email address for his massage will be ignored since I wasnt able to pay.

      • Dear Karen,
        thank you for choosing us.
        We have emailed you, at the moment we have 2 bookings (1x ticket and 1x ticket with massage).
        Please reply to our email to confirm them.
        Have a nice stay in Budapest!

  2. Hi!

    I`m coming to Budapest this weekend with my boyfriend, and Im really looking forward to it 🙂

    We are staying for some time and would like to have a massage one of the days.

    I find it hard to choose between Gellert spa and Szechenyi Baths.. (So…we`ll probably go both places).
    Are there really any big differences? 🙂

    At this time of year, is it possible to take baths outside at both places, or is it too cold?

    And do I have to print massage & booking tickets, or is it possible to show this on the cell phone?

    Sorry for all the stupid questions..!

    Best regards, Anna

    • Dear Anna,
      both baths are wonderful, Gellert Baths is a bit smaller than Szechenyi.
      Yes, you can enjoy the outdoor hot pools. I recommend you bring or rent bathrobes if you are using the outdoor pool area, it is cold when you get out from the hot water.
      After the booking, you will receive a confirmation email and you can show that on your phone upon arrival.
      Please do not hesitate to contact us again if you have any further questions.
      Enjoy your stay in Budapest!

  3. Hello,

    I have just paid for a 60 minute Harmony massage package for two people and requested a booking for the massage on Sunday 11th March @ 13.00pm. I have received PayPal confirmation but no confirmation from the spa that this is booked. Please can you help?

    Many thanks,

    Rhian

    • Dear Rhian,
      thank you for your booking.

      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.

      Could you please let us know if you have received it this time?

      Thank you for your kind cooperation.

  4. Hi
    I would like to book for 3 of us to come and have a 45 min thermal massage, use the baths and have a cabin, do I have to book this as 2 separate bookings, one for 1 and one for 2??
    Gaynor

    • Dear Gaynor,
      yes, if you wish to have 1 single and 1 double massage you can make the bookings in 2 transactions.
      If you prefer to have 3x single massages you can book it in 1 reservation, together.
      Hope we can welcome you at Gellert Spa!

  5. Dear

    I have booked 4 massages and entrances on Sunday 25th of February. I added the deffered massagetime at 14:00. I have not received confirmation on the time from your side, just an email that you have not set up an time schedule yet. When can we expect confirmation?
    Ms. Lena Nordnes

    • Dear Lena,

      thank you for your booking.

      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.

      Could you please let us know if you have received it this time?

      Thank you for your kind cooperation.

  6. Are rashguards acceptable over swimwear?

    • Hello Rachel,
      yes they are. Surfing type rashguards and swimming rashies are accepted!
      Hope we can welcome you at Gellert Spa!

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