Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.


  1. I’m trying to book something for Dec 4 for 2 ladies, but there are so many options that I’m confused. We would like to come first thing in the morning (from river cruise ship), relax in the thermal pools and also have a 50-60-minute massage. I don’t see any massages in the morning and we have a tour in the afternoon.

    Can you please advise what’s available and the cost?

    Thanks so much!

  2. Hi, I have a reservation for 3 nights at your hotel and would like to book a massage for me and my mom. I called couple times and was given the email address where to do so. Gellert.hostess@danubiushotels.com When I tried,several times actually, the address was not being recognized. When I try to book it on Gellert Spa website, it’s giving me only option with a spa entrance and a cabin. I don’t need to purchase a spa entrance, since I get one for free with my stay. Could you please send me a proper link to book a treatment?
    Thank you,

  3. Hi – i would like to make a group booking of 7 for the Friday 20th April for around 1pm all with the deal that includes cabin entry and treatments. Is there a way i can do this in one go instead of submitting a form and payment 7 times individually?

    • Hello Vicki,
      you could book 1 type of 20 min massage and one type of 45/60 min massage in the same transaction.
      If you would like to book more different options you can submit the booking in more transactions.

  4. Dear

    We only would like to make use off the bath (no welness). Would it be recommended to make a reservation in advance? Our stay in Budapest will be from 07/05/2018 untill 10/05/2018. Or can we purchase tickets the day we would like to visit the bath?

    • Dear Tina,
      you can also buy your tickets upon arrival. As there are often queues we recommend the online booking so you can skip the main queue and check in at our HelpDesk.
      Enjoy your stay in Budapest!

  5. Christian Anker Scales

    I was at the spa 3/3-18, 2 people, we got a package that gave us a towel, flip flops, swimming hat, shampoo and a water. It was not possible to get massage with short notice booknig we were told, no problem. Yet we did pay allmost 40.000, this cannot be true when i look at the fees on this page? What have gone wrong?

  6. Hey,
    I’m really keen on booking the Hungarian Mud Therapy but am unable to do so via this website – is this treatment available at Gellert Spa?

    • Dear Lottie,
      yes, I can confirm that it is available for online booking. Please use the booking form on the left side of the page.

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