Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Kristina Valentinyova

    I am planning a visit with a group of 21 students on April 14. Could you please let me know whether a group discount applies for us? Do we need to make a reservation in advance?
    Thank you.
    Best wishes,

  2. If I book my 2 entry tickets is it possible on the day to upgrade the ticket to include a 60 minute massage (just pay on the day) we will be coming on 9th April. If this is not possible could we pop in on 8th April the day before and book the massages etc.

    • Hello Jess,

      thank you for your email.

      Massages are usually sell out before the actual date of visit, so I would suggest you to to buy massages online and in advance, if you already have a spa ticket.

      I hope I could be of help.

  3. Hello, I have booked for 11am on Monday 9 April for the couples Hungarian Mud treatment at 166 euro. I have not yet had final confirmation despite several emails. I was told that the “Massage Hours: to be determined, closest to your preferred massage hours set at 11:00 – actual hours soon to be confirmed by our online coordinator. Please allow 1-3 hours by day time confirmations. Out of office hours bookings submitted after 6pm will be confirmed the following day until 11 am (local time Budapest). ”

    Please can the timing of my treatment be confirmed asap.

    • Dear David,

      thank you for contacting us.

      I would like to confirm that we have received your booking, and the confirmation email with the massage hours was sent to you on 22 March.
      I have now forwarded it from our backup email address.

      Please let me know if you have received it this time.

      Have a great time in Gellert spa.

  4. Hello,

    I was wondering what the difference is between the Royal Thermal Massage, Harmony Aroma Massage, and Special Hungarian Treatments?


    • Dear Olivia,

      thank you for your inquiry.

      The available massages and their descriptions can be found on:


      The Harmony Aroma Relax Massage is one of the most popular treatments in Gellert Spa. This is a calm, slow and relaxing full-body massage (the 60 min versions includes face, head and feet massage) using tender movements and warm aromatic oils that spoil both your body and soul.
      The Royal Thermal Massage is a luxurious massage, based on Swedish style massage techniques. The massage therapist uses energetic and dynamic movements to help the tension in the muscles relax, and ease the pain of the body. Initially, the massage therapist checks the condition of the musculature, locates the painful points of the body, and applies a personalized treatment.
      The Hungarian treatments are moderately strong massage treatments.

      I hope I could be of help.

  5. Gwendolyn Lockhart

    My husband, 18 year old daughter and I would like to book massages .,, do I book a family? or three singles? or one couple and one single? what is best and most affordable?
    We are looking to book July 13

    • Hello Gwendolyn,

      it is up to you whether you wish to book 3 single massages or 1 double (in the same room) and 1 single.

      I would perhaps suggest to a double massage for you and your daughter.

      Please note that your daugther needs to be at least 18 to get a massage in Gellert spa.

      Booking is on:

  6. Malin Tuveborg Svartling

    I will be visiting Budapest 4-7 May and I wonder whether your outdoor pools will be open then?

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