Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Baret Kouyoumdjian


    We will be visiting Gellert Spa on the 5th of May
    We are 5 couples and 1 single and are interested in entrance/cabin/double massages 45 or 60min
    Is there a discount for our group and what options do we have?

    Thank you

    • Hello Baret,

      thank you for contacting us, we have received your Gellert Spa massage inquiry.

      I can confirm that there are massage appointments available on the day of your planned visit. Appointments are subject to availability. Once you make the payment, we will book you in for a treatment, which is the closest to your preferred hours.

      Please note that we can only book a massage after payment has taken place as massage hours are limited. Once payment has come through, as pointed out earlier, we will strive to book you in closest to your preferred massage hours. If we cannot offer a suitable time for you, the price of the massage will be refunded.

      To make a valid reservation please follow the link to our website:

      Apart from your massage hours, you can visit the bath before or after your massage treatment too (the tickets are for the whole day in fact, for the indoor and outdoor pools and facilities). Please note that we kindly ask guests to arrive minimum 1 hour before the massage begins to be ready for the massage.

      We are looking forward to your reservation.

  2. Hello,
    We are a couple, interested in visiting the SPA for some hours, including fast tracking, towel, cabin and Thai massage (deep, 60 minutes for each).
    We will arrive on May 19th, 10:30AM, and wish to have the massage on 12:00PM.
    I am trying to make an order from your website (buy a “Gellert Spa Bath Kit” and add the massage), but after completing all my details at the “Gellert Spa Bath Kit” page, instead of paying with credit card (or paypal), I only get a Paypal screen that says “Error, Please Try later”. Please assist.
    Doron and Michal Ofir

    • Hello Doron,

      thank you for your email.

      Your reservations were successful, your booking is valid and complete now.

      Have a great time in Gellert spa.

  3. Jonathan Brickman

    I would like to make a reservation for 2 people for late afternoon on June 19, 2018 for a Red Wine Bath in a private room? I cant seem to find the correct option to do this on the website. Could you please guide me to the correct way of doing this so I dont make the wrong reservation?
    Thank you!

    • Hello Jonathan,

      thank you for your inquiry.

      Unfortunately the red wine bath cannot be booked online in advance, only at the cashier. Thank you for your kind understanding.

      Should you wish to pre-book a massage treatment instead, you can do it on the following page: http://gellertspa.com/gellert-bath-massage

      Please let me know if I can be of any further assistance.

      • Jonathan Brickman

        Thank you so much for the reply! Is it possible to make a reservation over the phone for the wine bath? Or is it only in person upon arrival?

        Thank you!

        • Hello Jonathan,

          thank you for your reply.

          Unfortunately the red wine bath can only be booked personally at the cashier. Thank you for your kind understanding.

  4. Hi! We are two girls who wants to try out the bath and a massage or two. We were wondering about what the whole experience contains, and how and if we can do this before Tuesday (April 17th). What we need to bring and what is most recommended and popular

  5. Hello,

    I just tried to pre-book 2 x Double Royal Massage 60 mins deep tissue with cabin (so for 4 people in total) and pay online and I am not sure the payment went through. Please may we check if you have that reservation under Iona Westlake this Thursday.


    • Hello Iona,
      unfortunately, your booking shows unpaid status in our system. We have emailed you already.
      Hope we can welcome you at Gellert Spa!

  6. Hello, four people (two couple) are planning to visit Gellert baths in April 27th. Can you explain me what is included in ticket price as I understood you are getting 20min massage together with entry ticket. Is it right? Thank you.

    • Hello,
      the massage package includes a fast track entry to the Spa, a private cabin and a massage.
      Please kindly note that the 20min massages are always held in separate rooms, they are not available as couple’s massages.

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