Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.


  1. Hello,

    We just purchased Couples Harmony Massage 45 minutes & Tickets & Cabin (including 2 bath tickets & 2 Private Cabins for getting changed and storage): €138
    for morning of June 7th (9:00 am). I got email confirmation about payment but I didn’t get any confirmation about the time. Can you please let me know if the booking – time and date was successful?


  2. Jörg Reinekirchen


    i would like to come at 6am in the morning? Do i have to book it online in advance (it says online tickets only check in starting 9aM) or can i buy the ticket at 6am?

    • Hello Jorg,

      thank you for your email.

      Check-in with online purchased tickets is between 9am and 6pm, therefore, if you wish to arrive before 9am, you need to buy your tickets on the spot at the Cashier.

      Have a great time in Gellert spa.

  3. bharti modhvadia


    I just booked and have received my Paypal payment confirmation but not the tickets?? I think I booked the wroung day. Please could you confirm my booking via email?

    • Dear Bharti,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too.

      Should you need any further assistance, please contact us via email at info [at] gellertspa.com

      • bharti modhvadia


        Thank you for the reply

        I also called this morning and spoke to Henif Gurssous, I had requested that the booking be changed to the 12th may Saturday as i made a mistake when booking. he confirmed this would be done and an email would be sent to me to confirm the changes?

        Please let me know via email


        • Hi Bharti,
          no problem, we will soon send you the updated confirmation email. Thank you for your patience.

          • bharti modhvadia


            I still haven’t received mu updated email confirmation. Please could you resend?


          • Hi Bharti,
            I have now re-sent the updated confirmation from our backup email address. I hope you will receive it this time. Thank you for your kind cooperation.

  4. Hello
    Is the water in Gellért Baths free flowing from thermal source to the bath and then out to a drain? (what the Japanese would call kakenagashi)

    Or do you recycle it in any way?

    Thank you!


  5. buongiorno, volevo sapere se nell’area sauna-calda è previsto l’uso del costume

  6. Hi, I never received a confirmation email for my 2x tickets I purchased online. I got a PayPal confirmation of payment but no email for the ticket, what should I do?

    • Hello Jess,
      thank you for your booking.
      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.
      Could you please let us know if you have received it this time?
      Thank you for your kind cooperation.
      We are looking forward to welcoming you at Gellert Spa!

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