Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. christian herrmanns


    do you offer/ sell alcoholic beverages in the spa?


    • Hello Christian,
      yes, you can buy alcoholic beverages in the buffet/ cafeteria or you can bring beers in cans. Please note, that glass objects are not allowed inside the baths.
      Hope we can welcome you at Gellert Spa!

  2. Good morning,
    I am trying to book two tickets for this coming Saturday but when I proceed to the payment page it asks me to create a PayPal account, which I do not have and would rather not sign up for only for this transaction. Is there a way around this issue?
    Thank you very much.

    • Dear Monserrat,
      You do not need to have a PayPal account for payment. The booking form automatically redirects you to the PayPal page, where you can pay by card without owning or opening a PayPal account, simply using the interface of PayPal. On the page, you can see a grey button saying “Check Out as a Guest”. If you click on it, you can fill out your card payment details, and after clicking “Pay Now”, you are all set.
      Should you need any further assistance, please contact us via email at info [at] gellertspa.com

  3. Kristiina Niskanen

    Hi! Can you also use the public pools when booking the private bath?

    Thank you!

  4. Michael Mojica

    Good afternoon,

    I have reserved/paid 3 spot with a cabin for June 19th. I have not received a confirmation notice yet. Are we able to confirm our reservation?

    Thank you

    • Dear Michael,
      thank you, in the meantime you have already confirmed the receipt of your tickets. We hope you will enjoy your visit in Gellert Spa.

  5. Hi,

    Do the tickets include access to the steam rooms and sauna?


  6. Hi,
    I know Gellert is now mixed male and female bathing, but are ALL the pools now mixed? I remember in 2010 that the men’s pool was more beautiful than the women’s pool. Can women now access the men’s pool?


    • Hello Ian, yes, all the pools are coed, so everyone can visit all of the pools at the same time.
      Hope we can welcome you at Gellert Spa!

Leave a Reply

Your email address will not be published. Required fields are marked *