Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.

592 comments

  1. Hi,
    I just booked two tickets for Spa and Massage and i have not yet received the confirmation email. We have scheduled for today at 1pm. We would just like to confirm that you have received our reservation?

    Thanks,
    Lars

    • Dear Lars,
      thank you for your booking.

      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.

      Could you please let us know if you have received it this time?

      Thank you for your kind cooperation.

  2. Hi,

    I just booked three tickets (Gellert Spa (GS) Ticket & Cabin Weekday) for today and I have not received the confirmation email yet… We just got the confirmation email from Paypal. So we would like to know if with that mail would be enough or if we should have the email from you…

    Thank you very much,

    //Carlos

    • Dear Carlos,
      thank you for your booking.

      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.

      Could you please let us know if you have received it this time?

      Thank you for your kind cooperation.

  3. Will I have to bring my own showering wheelchair or do you have them there?

  4. Hi,

    I am 6 months pregnant and my doctor has said it is ok to use swimming pools that are cooler than my body temperature. Will I be allowed in at Gellert?

  5. Hi, I just booked 2 tickets for the 23rd of June and haven’t received any confirmation email (only Paypal confirmation). Nothing in Spam folder either. Could you please let me know if you received my booking?

  6. Hello I would like to known if I make a booking for the private bath are we able to use the public baths after we are done in the private area or do we have to buy separate ticket? also if I book a private bath with massage is it best to have the massage before the bath or after? Thanks Jay

    • Hello Jay,
      the private bath ticket does not give access to the public areas of the spa, you will need to buy a separate bath ticket.
      We recommend to have the use the pools and baths first so that you can relax your body before you go to the massage – but of course it is up to you. You can use the baths before and after your massage hours too.

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