Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.

541 comments

  1. DEBORAH A PETERS

    We would like 2 couples massages on Sunday August 12, 2018 in afternnon. Is this possible? Deb

  2. Hello, I just purchased a ticket for this coming Friday. The only confirmation I have gotten is an emailed receipt from Paypal. Will I be emailed an actual ticket- if so will I need to print this ticket? Just wondering if I am good to go.

    • Dear Lindsey,

      thank you for your booking.
      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.
      Could you please let us know if you have received it this time?
      You can either print this email out or show it on your mobile.

      We are looking forward to welcoming you at Gellert Spa!

  3. Åshild Skadberg

    Hi,
    I just bought a thai massage for mondag 25th June. I have received a Pay Pal receipt. Will I get an email form Gellert as well, with the exact time and ticket?

    • Dear Ashild,

      thank you for your booking.
      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.
      Could you please let us know if you have received it this time?
      You can either print this email out or show it on your mobile.

      We are looking forward to welcoming you at Gellert Spa!

  4. Michelle Ferguson

    Hello
    I am booked into your spa on 23/7/18, and seemed to have mislaid my email confirmation. Please can this be resent to my email address as below. Please let me know if paypal transaction number is needed.

    Thanks
    Michelle Ferguson

    • Dear Michelle,

      thank you for your booking.
      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address 2 days ago.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.
      Could you please let us know if you have received it this time?
      You can either print this email out or show it on your mobile.

      We are looking forward to welcoming you at Gellert Spa!

  5. Greetings, tomorrow we plan to visit your spa.Could we park inside your areal with a car?

    Many thanks for answer.

    • Dear Ondrej,
      there is a discounted parking rate for the guests of Gellert Spa at a reduced price.
      The address is: 10 Kemenes street District XI.
      Please, take your parking ticket to the cashier in Gellert Spa to get it stamped (without the stamp the full price will be charged, with the stamp only the reduced rate).
      Have a lovely time at Gellert Spa.

  6. Dear Sir/Madam,

    I have purchased 11 tickets for this Sunday, however the only confirmation I have gotten is the confirmation email from PayPal. Will I be sent the actual tickets?

    regards,

    Bas

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