Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Hello!

    I’m staying in Hotel Gellert in this month. Are there any special prices for the hotel guests for the treatments? I’m interested in thaimassage.

    • Dear Mirva,
      I’m afraid there is no special massage price for hotel guests. Thank you for your understanding.

  2. Hello,

    Is there any ticket just to get in and take a few photos for about 10 minutes or so?

    • Hello Pedro,
      yes, in this case we recommend you a Visitor Ticket.
      There is a guided tour in Gellert Spa every Tuesday, Thursday and Saturday from 11am and 3pm. The visitor ticket is HUF 2,000 per person. No advance booking is required.

  3. pernille andersen


    Is it OK to bring something to drink? Wine, beer or something to the spa.

    • Hello Pernille,

      thank you for your email.

      You can bring in food and soft drink / water, but, I am afraid, you cannot bring in any alcoholic drinks. They are available at the cafeteria.

      I hope I could be of help.

  4. Hello, we are planning to visit Gellert for thermal bath,we are two adults, one teen and child. Do you have any family combo tickets ,we are looking FULL day tickets with cabin.

    • Hello Sumit,

      Gellert Spa was, and is still aimed at adults, therefore we suggest families with children visit of the open air pool parks in Budapest, especially Palatinus Pools on Margaret Island and Dagaly Lido close to Arpad Bridge (north of Margaret Island).

      There are no different pricing for children or families in Gellert Spa.

      Children over 14 are welcome to the Spa, but for kids under 14 years of age the pools are not recommended. Should the parents decide to visit Gellert Spa despite this, families may arrive with children at their own responsibility. Please note that most of the outdoor and indoor pools and baths are more than 33 degrees Celsius, which means increased stress for the cardiovascular system of kids, whose body is not fully developed yet to be able to cope with the heat of the bath waters.

      I hope I could be of help.

  5. Hello! Is it free the 29/7 at 13.00 oclock the harmony aromic massage dobble massage 60 min (for 2 persons)

    • Hello Maude,
      yes, there are available massage appointments on Jul 29.
      You can make your booking in the booking form on the left side of the page.

  6. Hello. Please could you let me know if there are life guards by the pools?

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