Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Hello, I just made a booking for the 30th of July but did not receive a confirmation email. I do however have the payment confirmation.

    Can you please forward the booking details to me?

    thank you.

    • Hello Vanessa,

      thank you for your email.

      The confirmation email has already been received by you.

      Have a great time in Gellert spa.

  2. Giorgio Lorenzoni

    I am sorry to inform you of the following criticisms at your service.

    I find it unfair to charge children the same price as adults. For a family, entry to the spa becomes very expensive.

    The staff is rather rude and unavailable, especially the girls at the lockers. Given the price you pay we expect more kindness towards customers.

    On July 23rd at 7 pm, access to the external pool was forbidden. Why ? (it wasn’t raining)


    Giorgio Lorenzoni

    • Dear Giorgio,
      thank you for taking your time to share your experiences with us.
      We are very sorry to hear that your visit in Gellert Spa did not live up to your expectations.
      We are very thankful for your invaluable feedback, which we forwarded to the management of the Baths. We will do out best to improve our services.

  3. Does your Spa offer a Platza treatment? If not, do you know what Spa might?
    Thank you

  4. Hello
    I am trying to book romantic package for Saturday and pay in huf but the website is not allowing

  5. Rafaela Michailidou


    I’ve booked for the 17th of August, and I didn’t receive any confirmation. Could you confirm my booking please?

    • Dear Rafaela,
      thank you for your booking.

      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.

      Could you please let us know if you have received it this time?

      Thank you for your kind cooperation.
      We are looking forward to welcoming you at Gellert Spa!

  6. Hello,

    What’s your cancellation policy for massage?

    • Hello Nina,

      thank you for your email.
      Generally, orders cannot be cancelled. Nevertheless, we strive to find a mutually satisfactory solution should there be any sudden changes in your travel plans.

      Refund requests are always decided by the management.

      That said, we are flexible and here to help, we only ask guests to contact us via email as soon as they can.

      Please let me know if I can be of further assistance.

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