Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Birgitta Gustafsson

    We are a couple from Sweden visiting Budapest tomorrow and leasing on thuesday.
    We would like to book a couple massage but different kind of massage. Is that possible?
    I like to book the aroma massage and my husband want the Hungarian massage.
    Looking forward to your answer.
    Best regards

    • Hello Birgitta,
      the couple’s massage are available only in 45 or 60 min versions.
      You can book 2 single massages and request them in the same room.
      Have a nice holiday in Budapest!

  2. Dear gellert Spa
    I paid for 2 times massage plus tickets for this saturday
    Could you pls confirm time of massage
    kind regards
    Katja Harder

    • Dear Katja,
      thank you for your booking.
      I have resent you the confirmation email to your gmail address.
      We are looking forward to welcoming you at Gellert Spa!

  3. Hi there,
    I have booked a double royal thermal massage for 09/10/2018 at 14.00hours and I have received a confirmation email but the money has been taken out.
    Can you please send on confirmation?
    Thank you

    • Hello Nekita,

      thank you for your booking.

      Your reservation is valid and complete. Massage hours of out of office hours bookings submitted after 6pm (such as yours) will be confirmed the following day until 11 am (local time Budapest).

      We will send you the final confirmation email tomorrow.

  4. Hello,
    My husband & I have booked a Double Royal Thermal Massage 45m & 2 GS Ticket & 2 Cabins. The date & time we chose at the time of booking is on the 30th of September, 2018 at 12:30pm.
    We have received a confirmation mail from only from the payment platform PayPal and none directly from the Gellert Spa site.
    At what time are we expected to be there and what are the processes to be followed?
    Looking forward to hearing from you soon.
    Thank you.

    • Hello Thresi,

      thank you for your email.

      Your reservation is valid and complete, we will soon confirm the actual massage hours.

      Thank you for your patience.

  5. Hello,

    I have done two reservations with this site on September 30th at 17:30 and 18:00 for three packages, registered one to Natalia Antipina (two packages) and the second one to Sergey Emelianov (one package) , but didn’t get any confirmation.
    Could you please send me a confirmation?
    Yours, Sergey

    • Hello Sergey,

      thank you for your email.

      Your reservations are valid and complete, we will soon confirm the actual massage hours.

      Thank you for your patience.

  6. I am looking at booking for Sunday 16th December but would like more detail regarding opening hours during this time, onsite refreshment facilities and general booking and prices process.

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