Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.

686 comments

  1. HELLO
    RESERVED 2 day spa & cabin for the 07/10/18 (tomorrow) , paid by payapl.
    Got confirmation from pyapal but not from Gellert.
    Will arrive tomorrow morning but have no tickets yet.
    I hope we will have no problem to enter
    thanks

    • Dear Iris,

      thank you for your booking.

      I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
      Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.

      Could you please let us know if you have received it this time?

      Thank you for your kind cooperation.

  2. Hi, I got charged twice on the same day – one for the cabin and one for the locker. I told them I wanted private cabin. How do I get a refund?

  3. Laurie Smith and Zoltan Keve

    What is your email address so we can ask questions privately instead of via this public forum?

  4. Hi. I am planning a trip to Budapest at the end of January. Will the spa be open then?
    Thank you

    • Hello Sally,
      the baths is open all year round. The outdoors are also open even in the wintertime. You can boom FastTrack tickets at the beginning of January.
      Hope we can welcome you at Gellert Spa!

    • Leonard Bogdonoff

      Hi I made a booking and received the Paypal charge, but did not receive any information regarding the booking.

      • Dear Leonard,
        thank you for contacting us.
        I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
        I have now forwarded it from our backup email address.
        Please check the junk/spam folder of your mailbox too.

  5. Hi

    When will I be able to make bookings for mid January? Aiming to arrive around January 9th 2019

  6. Hello,

    I have paid for my tickets via PayPal and have received the PayPal confirmation, but I have not received the tickets.

    Could you please re-send them to me?

    Many thanks,
    Klara

    • Dear Klara,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too to see if you have received it this time.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation.

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