Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Hello, we are a group of 6. We would like Day pass and 45 min massage for 3 couples on the 21th of November 2018. Could you tell me if there is a spacial Prince for our group?

    Thank you in advance

  2. Hello, I would like to book 3 different massages for this weekend.
    I am staying at the Danubius Hotel Gellert and will purchase my Gellert Bath ticket from them upon arrival.

    I would like to book a Royal Thermal Massage – 60 Minutes for 4:00 PM on Saturday – 27.10.18.

    Then at 8:00 PM on that same day I would like to book the Rosemary Massage – 60 Minutes – 27.10.18.

    On Sunday, I would like to book the Orange Happiness Massage at 2:30 PM – 28.10.18.

    Please let me know if I can have these times reserved prior to arriving on Saturday.

    I have tried to call you but the number I have does not work. Please provide a good number for me to call.

    Thank you

  3. Hi,

    We are a group of 2. I wanted to book either a private bath or a wine bath( I heard a lot about it but couldn’t find the details on the website). If available, what would be the prices for these? (I would prefer the einw bath if possible, as it’s our anniversary on that day)
    Our expected date of visit would Nov 1. Thanks for all your kind help and support.

    Thank you in advance

    • Dear Utkarsh,
      thank you for your inquiry.
      I’m afraid the wine bath is not available for online booking, but the 3h Private Bath is bookable for €94 (for 2 persons) on the following page: http://gellertspa.com/gellert-spa-private-bath

      • Thanks for your quick reply.
        The paypal payment page seems to be inaccessible for the private bath.
        What can be the procedure to book a wine bath? I would really prefer it, and am looking forward to it as a major part of my stay in Budapest.


  4. Hi, I’m sorry but I find your website a bit confusing to book the package I’m interested in, it’s not really that user-friendly … I would like to book for this weekend Saturday (any time is fine)

    2 People / Couples Royal Thermal Massage 45 minutes & Ticket & Cabin (including 2 bath tickets & 2 Private Cabins for getting changed and storage): €145

    3h Private Bath for 2 guests

    Can you please help me?

    • Hello Stijn,
      in that case, the booking can be made separately(1x the massage package and 1x the private baths).
      I am afraid all the 45/60 min massages are booked up for Saturday.
      At the moment, there are available places for Sunday for both programs.
      Hope we can welcome you at Gellert Spa!

  5. Hello — I just booked bath entrance and cabin for 4 people on Nov. 3. I received the PayPal receipt via email, but did not receive the tickets for entrance. Any help would be appreciated.

    • Hello Rebecca,
      in the meantime, you have received the confirmation email.
      We are looking forward to welcoming you at Gellert Spa!

  6. Dears, I have a Gellért Spa Full-Day Ticket With Fast-Track Entry from booking.com which costs 19 euro, but I am not sure if this ticket will include the private cabin for keeping the personal stuff. Could you please let me know if the booking.com ticket is actually valid and if this will includes the private cabin? Also, how much is the rent for the bathrobe ? Many thanks

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