Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 6 am to 8 pm for the requested date. You can pick up your ticket in advance, 1 day earlier if needed, if you wish to visit the bath in the early hours before 9 am, to make good use of your full day ticket to the bath.

686 comments

  1. Hi,

    I just booked 2 massages with tickets but I didnt receive a confirmatrion for your spa. it is for the 29/12/2018

    • Dear Cindy,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too to see if you have received it this time.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation.

  2. Hello Gellert Baths,
    1. Are the showers mixed (male & female)? I would prefer it seperate.
    2. What is the bath ticket with private entrance? Could not find in the website what “private entrance” means…
    Thank you!

    • Hello Nuphar,
      the pools are mixed but the changing rooms and showers are separated.
      If you buy tickets on our website you’ll get Fast Track entries, so you will be able to check in at our HelpDesk and skip the main queue.
      Hope we can welcome you at Gellert Spa!

  3. Hello Gellert reception,

    I’ve heard that there is a couples’ massage option. The romantic package with a private room and a dinner cruise is extra. We are only interested in a simply 40-60 minute long couples’ massage. Could you give details about the price or availability of such a service?

    Thank you in advance,
    Martin

  4. Hi,

    I am interested in booking in two people for massages on the 27th January for around 1pm. Does this include access to the Pools?

    Cheers,

    Francesca

    • Dear Francesca,
      yes, massage packages are sold with entry tickets to the baths.
      The 2019 rates are not bookable yet, please check our website again from January 5.

  5. Dear sirs,
    I would like to book for the 11th of january bath tickets but on your website it’s not possible.
    could you help me?

    Many thanks

    best regards Salvatore.

    • Dear Salvatore,
      booking for mid-January will be available after the 5 th of January.
      Thank you for your patience.
      Hope we can welcome you at Gellert Spa!

  6. I just booked 2 massages with tickets but I didnt receive a confirmatrion for your spa. Is not span or mail.
    Please storno and give me beck money.
    Transaction ID: 3E319240FA423104V
    name Viliam Rigo

    • Dear Viliam,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox again.

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