Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Hello and happy new year 2019!

    I am trying to book a bath ticket for Sunday 6th of January 2019 but it seems that the online booking system allows reservations up until January 5. Will the baths be open after January and if yes, how could I proceed in an online reservation?

    Thank you, Kyriakos

  2. Hello. Can I park my car at the spa?

    • Hello Simona,

      thank you for your email.

      You can park your car in the car park right by the spa. It is a pay and display area.

  3. Hi,

    Can bookings for the 11th of januari be made at your reception desk? I’ll be in Budapest starting Monday and am getting tired of waiting for the online booking system to catch up. Have been told twice online booking for next week would start today. Can only see 6th available for booking now.


    • Dear Peter,
      we are very sorry for the delay, hopefully we will be able to open the booking forms tomorrow. In the meantime, yes,tickets can be purchased on the spot. Thank you for your kind understanding.

  4. Hello. My husband and I are planning to come along next week. If we buy a day ticket with locker for Monday can we come early to bathe and leave and come back again later for a second dip before our flight?

  5. Hello,
    Just booked tickets for this Saturday, but have not received a confirmation email. Do we just show up to the Help Desk when we get there?

    • Dear McKenna,

      thank you for contacting us. We received your reply email in the meantime, in which You have already confirmed the receipt of the confirmation email. Thank you for that.
      Yes, turning up at the Help Desk with the digital ticket is all is needed.
      Have a great time in Gellert Spa, Budapest.

  6. Hi,

    I just booked tickets for the 26th of Jan and haven’t received a confirmation email from your site. Can you resend and confirm we have booked please?


    • Dear Shannon,

      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation.

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