Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. hi

    Is it possible to book two differents massage at the same time for me and my wife, in the same room?
    Best regards

    • Dear Dutilleul,
      yes, it is possible. In this case please book 2 single massages (45min or 60min), and please add in the booking form that you wish to be in the same room. Please note that 20min massages are always held in separate rooms.

    • Hello,
      yes, it is possible, please book 2 single massages and leave a comment, that you would like to get it in the same room.

  2. Hello,

    Is it possible to book only for a visit? We are a family of 5 people.
    Do we need to book? Or can we only come and visit any day? We would be interested to come monday 4 march in the morning.


    • Dear Sophie,
      if you wish to visit the Spa without bathing and using any other facilities, we can recommend you to attend to a guided tour.
      There is a guided tour in Gellert Spa every Tuesday, Thursday and Saturday from 11am and 3pm. The visitor ticket is HUF 2,000 per person. No advance booking is required.

  3. Hi, I’m looking to book the “2 People / Couples Harmony Massage 45 minutes & Tickets & Cabin €148 (including the bath ticket & Private Cabin priced at €23)” but would like to book before travel, can you advise where I can book this, as the selected option I would like doesn’t seem to be showing on the booking part to the left of the website. Are you able to assist?

    • Hi Jessica,
      thank you for your inquiry.
      I can confirm that this massage type is also available in the booking form.
      To be able to book this, please select the following options in the form:
      1. Preferred Date
      2. Options: pick one to reveal Info & Prices * – Massage & Ticket
      3. 45/60min Massage – Yes
      4. 45/60min Massage & Ticket – Ticket + Gentle Massage (Stroking, Relaxing)
      5. 45/60min Gentle Massage & Ticket – Double Harmony Massage 45m & 2 GS Ticket & 2 Cabins €148

  4. Hello!
    is it advised to book in advanced? I don’t have paypal, but would very much to come on the 22nd Feburary – is there any other way to book tickets in advanced?
    Thank you!

    • Hello Lisa,

      it is highly suggested to book in advance, if you wish to book a massage.

      Payment can be made by a standard bank card, using the interface of paypal (you do not need to have or open a paypal account or paypal card).

      After filling in and submitting the booking form, please just use the PayPal Guest Checkout / check out as a Guest option, where you can enter the details of your bank card.


  5. Hello, we would like to visit next week. We are a family of 4: our children are 11 ( a boy) and 13 ( a girl). Please can you tell us what the children will be allowed to do with us?vIt says the thermal waters are not recommended for those over 14, but if we are happy to take responsibility, are they allowed to get in ? We are both doctors!
    Thank you,

    • Hello Zoe,

      children over 14 are welcome to the Spa, but for kids under 14 years of age the pools are not recommended. Should the parents decide to visit Gellert Spa despite this, families may arrive with children at their own responsibility.

      More on the topic is on:

      Have a lovely time in Gellert Spa Budapest.

  6. Dagmar Petráková


    I got the confirmation but I got not the online tickest to my e-mail.

    Could You send me the online tickets to my e-mail please?

    Thank You very much for Your understanding

    Best Regards

    Dagmar Petráková

    • Dear Dagmar,
      The confirmation email itself – the one you have received – acts as your digital voucher (no voucher is attached to this email). Please print it out and take it with you to the Spa, or show it on your mobile phone.
      We hope you will enjoy your visit in Gellert Spa.

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