Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.

877 comments

  1. Hi, I have just made a booking for two massages on Sunday 17th March at 12pm – please can I move these to Saturday 16th? I confused my dates. Thank you

  2. Hello,

    I have bought two entry tickets with head massages for Wednesday, 13th March but haven’t received the confirmation email. Please can you resend?

    Thank you.

    • Dear Ciara,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too.

  3. Im staying at the hotel, do you still have to buy entrance tickets to the spa or is that then included?

    Where can I book the mud treament?

    Im from Denmark, and im not sure why but i cant call the spa?

    • Hello Miranda,
      please ask the hotel if your booking includes entries to the spa. I am afraid, we are not able to make massage bookings if the ticket has been booked somewhere else.

  4. Hi,

    I am looking to book two couples massages. I was wondering if the second couples massage is offered at a price below 50,300 HUF as I will already have paid for the entrance ticket & cabin with the first massage.

    Also, does the massage price include the rental of a robe and towel?

    Thanks,

    Lou

    • Dear Lou,
      if you wish to book both couple’s massages for the same couple on the same date, you don’t need to buy the bath entry twice. Please make a booking for 1 couple’s massage first, and then please contact us via email to book the 2nd massage (without bath entry). Email: info [at] gellertspa.com
      Unfortunately towels and bathrobes are not included in the package price, but both can be rented inside the Spa.

  5. Hello,
    i booked a reservation for 5 persons, but I recived only paypal confirmation on my email, can you please send me a tickets?
    Transaction ID:
    70X70307XG379132P

    Thank you!

  6. Hi!

    I just purchased a ticket using paypal but have not received an email confirmation. I checked my junk email. I do have a paypal receipt.

    Thank you!
    Hannah

    • Dear Hannah,

      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation.

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