Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Manuel Fernandez

    Is it possible to go in an out with a day ticket. Say come in the morning a couple of hours and return in the afternoon.

    • Dear Manuel,
      Unfortunately it is not possible to enter twice with the same ticket. Thank you for your understanding.

  2. Hi there

    I wondered whether visitors were required to bring robes/flip flops, or are these provided?


  3. Dear Gellert Spa,

    I am trying to book 4 tickets for the spa on Friday 3 May, but keep getting an error message. We’d like to book day tickets, with the private cabin. Can you help?

    Thanks in advance,

    Eileen Forsey

    • Dear Eileen,
      we are sorry to hear about the technical problems. Usually it helps if you try making the booking in a different browser or from another device.
      Should you need any further assistance, please contact us via email: info [at] gellertspa.com

  4. Hello.
    Is it possible to buy 2 entry tickets and 1 cabin to share? (We are a married couple)
    I cannot see any option for this? Do we both have to rent a cabin each? As we are visiting during easter from abroad, I would like to book this in advance to avoid long queues.

    Kind regards

    • Hello Maki,
      all tickets are sold with some kind of storage space, lockers or cabins.
      We recommend the cabins as they are more comfortable. You can also book 1 ticket with locker and 1 with a cabin and share the cabin. Easter time is usually a busy time at the baths, so we expect a lot of guests. Have a nice stay in Budapest!

  5. sutharshini parameswaran

    I wish to use the indoor pool aswell as the Harmony massage for 60 minutes, and it all costs 90 euros. Are there other facilities I could use with this buy?
    Thank you so much

    • Dear Sutharshini,
      you can enjoy all the indoor and outdoor pools, steam rooms and saunas with the online Fast Track entries.
      Hope we can welcome you at Gellert Spa!

  6. Hi there,

    I just booked through the website using PayPal for payment. I have received a PayPal receipt but have not received any tickets or anything. Is this paypal receipt enough or should I have received another email with attachments?



    • Dear Emma,

      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address.
      Please check the junk/spam folder of your mailbox too.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation.

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