Home / Help Desk in Gellert Spa – Priority Check in

Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.

1,010 comments

  1. Hi there, I have just booked 4 tickets for the spa tomorrow (with cabin) and have received a Paypal confirmation email but no email confirming the booking/tickets. The booking is under the name of Louise Walker. Please can you advise. Thank you!

    • Dear Louise,
      thank you for contacting us.
      I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
      I have now forwarded it from our backup email address. Please check the junk/spam folder of your mailbox too.
      Could you please let us know if you have received it?
      Thank you for your kind cooperation.
      Have a nice vacation in Budapest!

  2. Hello,
    I have booked 2 tickets for the 28 August 2019, but i did’nt receive your confirmation ( nothing in the spam folder) I have the paypal confirmation. Can you send me your confirmation ?
    ma…@hotmail.com
    Or nenert…@gmail.com
    Thanks

    • Dear Nenert,
      thank you for your comment. I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address: mar….@gmail.com (a different one that you mentioned in your comment).
      Please check the junk/spam folder of your mailbox too.
      Could you please let us know if you have received it?

  3. Kathrine Birkeland Grutle

    Hi. I have just booked massage tickets for sunday 08th sept. I got a email from paypal confirming the payment, but not a confirmation mail from you. Can you please confirm my booking?

  4. Fiona Waddington

    We are coming to Budapest on 20th September until 25th September. Please can you advise whether the wave pool will be open

    • Hello Fiona,
      as far as we know the wave pool will be open (at the moment there are no closure or renovation scheduled for that week).
      Hope we can welcome you at Gellert Spa!

  5. Juan Castillo Fernandez

    Hi
    I didn’t get the confirmation email. Could you please resend?
    Thank you.

    • Hello Juan,
      thank you for contacting us.
      I would like to confirm that we have received your booking for the thermal baths, and the confirmation email has been automatically sent to your given email address. Please check the junk/spam folder of your mailbox too.

      I have now forwarded it from our backup email address.
      Could you please let us know if you have received it?

      Thank you for your kind cooperation, and enjoy the hot spring baths.

  6. Hello,

    I’m travelling to Budapest over New Year and would like to relax at the Spa on New Years Day, 01/01/2020. I have been trying to book the tickets online but the calendar does not let me choose the year 2020. Can I book 2 tickets by email and pay in HUF by PayPal?

    Thank you

    Simon

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