Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Hello,
    I will fly to Budapest at 20th October, but I have 5 free hours till check in.
    Can I leave my suitcase in the luggage room of your SPA and how much does it cost ?
    I want to vizit SPA and then have a walk around the city.

    • Hello Sergey,
      we recommend tickets with cabins for you, you can lock your suitcase while bathing.
      Unfortunately, it is not possible to leave the luggage if you leave.
      Have a nice stay in Budapest!

  2. Hello,

    I wanted to book 2 tickets for ‘Aroma Massage’ for Monday 14th of October but the process is a bit confusing and I think I ended up booking just 2 standard tickets for the spa.

    How can I add/book 2 Aroma Massage sessions for 2 people for Monday 14th of October?



  3. Hi,
    I had a question regarding private spa booking. Does the cost include access to the public baths as well?

    Thank you,

  4. Hi,
    If we wanted to add a massage for 2 along with private spa booking how do we go about doing that and how much does that cost?

    Thank you,

    • Dear Mila,
      we will send you an email regarding your question.
      Have a nice day.

      • Hello. I would like to book 2 packages for massage on Saturday 19/10. In the booking form, there is a notification that there are no 45/60 min massages available, however it allows me to move on and pay for tow 45′ massage. Can you please confirm availability for the 45′ ? Thank you

  5. Hello,

    i have just book my ticket for the baths for Sunday the 20t of October but i would like to book also a pedicure around 14.00.
    I can not find the way to do it. Can you please help me?

  6. I have been trying to book the spa with couple royal massage for tomorrow since yesterday. I can not get past the ‘I plan to stay in the baths from’ section. Can you please help me book this package? Thank you

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