Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. I try to book tickets for oct 31, but “i paln to stay i the Bath (from/to)” box is´t possible to fill?

    • Hello Stine,
      I can see that you have managed to book your massages in the meantime, so all I have to say is enjoy your visit at Gellert Spa Baths!

  2. Can we rent a part of the pool to privatize it for a few hours? Many thanks.

  3. If I select double Royal thermal massage – 2 tickets and 2 GS Cabins- Do I pick 1 package if I am buying this for my husband and myself? Can we share a cabin? Sorry I just don’t know how it all works.

    • Dear Teresa,
      yes, double massages are for two people (couples or friends), so it will be in the same room and at the same time. If you buy entry ticket with cabin, you can share it, as well as store your belongings.
      Have a nice day.

  4. Hello!
    I was trying to book the 28th or 29th of December (ticket + massage) but can’t choose these dates in the calendar. Is Gellert SPA open at these dates?

    Kind regards,

    • Dear Olga,
      the bath management has decided to put a temporary hold on online fast track reservations due to the increased visitor numbers between Dec 24 2019, and Jan 7 2020, for the Christmas period, which attracts hundreds of extra tourists.
      The sheer extra number makes online fast track tickets to the Thermal Baths non-fast track, as ticket holders are often held back in the – otherwise peaceful and benign – crowds gathering around the entrances. 
      I hope it helps.
      Have a great day.

  5. Hello!

    I recently visited the spa with a group of friends and loved the experience. I would like to buy a ticket as a gift voucher to a friend, so that she can use it within some months or a year and only validate the date and time she would come without paying. Is this possible?

    Kind Regards,

    • Dear Mina,
      thank you for your comment. Gift vouchers for this year are only available (and valid) until 30th Dec 2019, and for the next year are only available from the beginning of January 2020, and will be valid until the end of the year (Dec 30, 2020). Please send us an email if you would like to buy gift vouchers: info (at) gellertspa (dot) com
      Should you have any questions, please do not hesitate to contact us.
      Have a great day.

  6. Alexander van Ingen


    I was wondering if Gellert spa is open between 29 dec – 2 jan.
    Some friends of mine are coming over and we would like to go to the spa one day.
    On the website I see red crosses on these days in Dec. I cannot find info yet on January.

    So, are you open?
    If not, could you recommend some other thermal bath in Budapest that is open during the Christmas holidays?

    Kind regards.
    Alexander van Ingen

    • Dear Alexander,

      thank you for your inquiry about services between Dec 24, 2019, and Jan 07, 2020 in the baths. While we normally would recommend online bookings to secure your appointments or entries, during the Winter Festive Season (Christmas and New Year – Dec 24 – Jan 7) the city attracts half a million extra tourists, which makes online fast track tickets to Szechenyi Baths and Gellert Spa simply non-fast track, and ticket holders are often held back in the – otherwise peaceful and expectant – crowds gathering around the entrances. Hence the managerial decision was made that no fast track entries or cabins (changing cubicles) are sold during the festive days, with the notable exception of the pre-NYE night party tickets, which will be bookable for December 30 as usual in Szechenyi Baths. Guests of day time visit will be checked in on a first-come-first-served basis. Unfortunately, we expect long queues due to the increased demand, even long lines in the cold. Please find more details, advice and other thermal bath alternatives on the following link: you for your kind cooperation. Enjoy the thermal baths in Budapest and explore some more if it is not your first visit in the city.
      Please let me know if I can be of further assistance.

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