Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Dear gellert spa,

    I am a photography student from the netherlands,
    This march we are going to budapest collectively to each work on our own projects.
    I was wondering if it was possible to do a project about the bathouses in Budapest,
    and was wondering if you were open for collebaration. If so if i could come in contact with
    someone so i could give you an introduction to the project.

    Kind regards,
    Hope to hear from you
    Johnny Mae

    • Dear Johnny,

      Thank you for your comment. Unfortunately, we cannot address your request as the official service provider can be reached at
      Our site, is a privately-owned site specialising in online ticket and treatment reservations (exclusively). We do not represent the state-owned spa facility, part of the Budapest Spas Plc
      Thank you for your cooperation.

  2. Hello, is there information on which pools are safe for pregnant women?

  3. Hello,

    I purchased a Double Harmony 45min & 2 tickets & 2 GS cabins. I used my paypal to pay for the purchase. I have the confirmation from paypal but I have not received and confirmation email from you guys. please can you help me with that?

    • Dear Prinay, Your massage booking has been well received, we have just sent you the confirmation – updated hours will be sent later on.

  4. Harm van Heerikhuizen

    I just bought two tickets for the Gellert Spa (payed through my Pay Pal account), but unfortunately I didn’t get a return e-mail with the tickets.
    Can you still send me the tickets, or can I go directly to the Help Desk?

    best regards,
    Harm van Heerikhuizen

    • Dear Harm,

      Thank you for contacting us.

      This is to kindly inform you that your booking was confirmed and sent over to your email address a little while ago. Please do check your mailbox as well as your spam folder.

      We wish you a wonderful time at the spa in Budapest!

  5. Hello,

    I just purchased 2 tickets for the Spa ticket and GS cabin weekend for February 15, 2020, and my papal shows proof of purchase but i did not receive a conformation email. Can you help me please?

    Thanks in advance

    • Hello Emily,
      Thank you for contacting us regarding your ticket purchase to Gellert Spa Bath.
      We have just sent your confirmation via e-mail.

      Wishing you a great relaxation in Budapest!

  6. Dear Gellert Spa,

    Do you offer discounts for groups? We are 11 adults and would want to visit the spa on Sunday 22nd March.

    Thanks in advance

    • Dear Karen,

      Thank you for contacting us.

      We kindly ask you to check your mailbox, we already sent you an email.

      We wish you a great time in Budapest!

Leave a Reply

Your email address will not be published. Required fields are marked *