Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. I seem to have mislaid my email confirmation, could you resend it to me please.

    • Hi Nicola, We have re-sent the confirmation to the email address provided in the booking form. Please check your spam/junk folder as well and let us know if you still don’t have the confirmation.

  2. Hi! We are three friends who will book harmony aroma massage for 1 hour next sunday 23/2
    Is it possible for us three At same time? 12:00.

    • Hi Karina,
      There are still available massage appointments for next weekend.
      As bookings are coming through multiple sales channels and they are being booked on a first come first serve basis, we can’t guarantee that all 3 of you would have the massage at the same time. However we can only advise on the exact times available after booking the massage packages.
      Please see the link where you can book them:
      Thank you.

  3. What is your suggestions for spa+ massage to book for 2 persons?

  4. Hello,

    I ordered two tickets through your website via paypal though never got sent any tickets? The payment did go through.

    • Hello Marek,
      thank you for letting us know. The confirmation email of your thermal bath products (which is basically the same as your ticket) was already automatically sent to you, to the email address you have provided in the booking form: please make sure to check the spam folder in case it ended up there. At any rate, we have manually resent it again. Please let us know if there should be any further inconvenience, or if you wish to get the ticket sent to a different email address too.

      Have a great time in Budapest, and enjoy the hot spring spas!

  5. Hello,

    Made reservation yesterday and I don’t have the ticket yet my payment at Paypal is Id :2F052581FD9161026   


    • Hello Amuda,

      Thank you for your comment.

      Your e-Ticket was resent to your mailbox a little while ago. Please check your mailbox as well as your spam folder.

      Have a great time in Budapest!

  6. hello,

    my boyfriend and I was at your SPA on saturday for 2 massages and baths. We had appointment for for massages at 10.50 am, which i booked 3 days before over the phone. I had a girl, he had a guy. None of us asked what pressure of massage we want, there was no professionalism, they both had no idea what they are doing, no technique, nothing. On top of that, my boyfriend’s masseuse kept yawning all the time without even hiding it! i am not sure if there was there first day working at your SPA but it was definitely worst massges both of us ever had. THe music at some point was a trance house music in the room – i thought it was about luxury experience – what is luxury abou that?! after that we head to baths and the reason i didnt send my letter earlier is because we both caught a severe flu after being your thermal baths and its the first day i have no fever. Its not my first time in Budapest, definitely not my first time in SPA, but this experience was something i want to forget as soon as possible. I demand refund at least for massages part of it because it was not up even to lowest standards. I will send my card details once i hear back from you.


    • Dear Maria,
      we are sorry to hear that. Unfortunately, we could not find your booking in our system, therefore we have contacted you via email, please refer to our emails and the contact details provided. We hope that we can welcome you with a better experience.

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