Terms & Conditions

Gellert Spa awaits you with services booked with the special note that tickets – sold on various websites – may have other booking conditions. Please kindly check the T&C of your chosen site. The following T&C is exclusively applicable to GellertSpa.com.

Terms and Conditions 

Dear Guests,
Before making your booking, please read through the following Terms & Conditions carefully: upon purchase you agree to the terms and conditions as shown below.

Booking a Ticket / Massage
Please note that we can only book an entry / a massage after payment has taken place as services / massage hours are limited and payment needs to be made to secure each reservation. You can make your booking by filling out the booking form and completing the pre-payment process. If you change your mind about the day of the visit, please notify us minimum 72 hours before your booked visit, and we will try our best to make adjustments to suit your needs (subject to availability).
If you have any preferences / (dis)likes, please do let your massage therapist know before the massage treatment begins.
Please bring your confirmation email (identical with the digital voucher) with you on a digital device along with the QR code: printed on paper to fasten the check-in process.

Payment
Once payment has been made, there is an automatically generated confirmation email, which is sent to the email address you provided in the booking form. As a follow up the QR Code will be emailed to you to the same email address from a ‘noreply’ email. This QR code (noreply) email is what can be used at the self-check in points.

If you do not see the confirmation or the QR code in your inbox, please check the spam/junk folder of your mailbox. For further assistance, please contact us via email at info [at] BathsBudapest [dot] com.

Ticket Types

Normal tickets bought on the spot at the cashier can be used at any of the entry points (Tickets are subject to availability at all times, especially on peak time weekends and holidays).

Expedited QR Code Tickets allow you to use the self check-in gates by scanning the QR code.  In case there is a waiting time in super busy hours your cooperation is required and we are grateful for your understanding. The staff will be doing their best to fasten the admission process. As all Bath Tickets are valid for the whole day (single entry, no multi-pass) there is no set time for arrivals which may result in congestion at a given time. Each ticket will be processed according to its specialty when a visitor decides to arrive (hence the unpredictability of waiting time at the various cashiers in the Bath complex).

To minimise potential waiting time at any hour of the day we suggest checking in between 9 am and 10 am for a longer spa experience or 3 hours before closing for a more succinct Bath visit.

Age Restrictions / Children in the Baths
Guests arriving alone are allowed to have a massage from the age of 18, and the age of 16 only if they have a parent with them (during the treatment) and they give their consent (this can be a verbal consent on-site). Proof of age may be required.
The warm thermal water is not recommended for children under 14 years old, as soaking in the pools may negatively affect their cardiovascular system. Children/ babies who are not potty trained yet are not allowed in the public pools, not even if they are wearing a swimming nappy (they can stay outside the pool area and will be allowed to enter the facilities, but please make sure that they do not enter the pools). Please note that for the same reason, there are no discount child tickets, only adult tickets. More information: Children at the Thermal Baths.

Massage Hours- Massage bookings are currently not available on our website
Massage treatments are available to be booked between 9 am and 6 pm on any given day (exceptions are national holidays like Christmas).
When booking the massage, You can add your preferred massage hour in the booking form, but this is a preference, not a guaranteed hour. Appointments are subject to availability. Once you make the payment, we will book you in for a treatment, which is the closest to your preferred hours. The booked massage hours will be sent to you in an updated confirmation email, normally as follows: 1st email: automatically generated, 2nd email: manual re-sent of auto-confirmation, 3rd email: actual massage hours updated (during office hours only). If you should find the hours unsuitable for your needs, please kindly remember that the package is non refundable and the hours cannot be changed. Before and after the massage hours, between 9 am and 6 pm you are free to use the thermal pools included in your ticket. The set time of the massage treatment means that the check-in time must be not later than 1 hour before the massage begins. The confirmed hour of your massage indicates when the treatment begins, not the time of the arrival at the building.

Massage Therapists – Gender Preference Massage bookings are currently not available on our website
Massage therapists are allocated randomly: there is no guarantee that a preference for the gender of the therapist can be observed..

Check-in time for Tickets
Check-in with Expedited QR Code Entries is to take place between 9am and 5pm only (2-3 hours before the closing time to allow enough time to use the bath facilities). Any late arrival is at the guest’s own responsibility.
If you wish to check in after 6pm please buy a standard bath ticket on the spot at the cashiers, and do not book a peak time online ticket. Please bring your QR Code along with the confirmation email (identical with the digital voucher) with you on a digital device or printed on paper to fasten the check-in process. The QR Code will be required upon arrival at the self check-in gates.

Check-in time for Massages – Massage bookings are currently not available on our website
Check-in with online booked massages is to take place between 9 am and 6 pm only. Please check-in at least 1 hour before the confirmed massage hour, so that you can be ready in swimwear by the time the massage hour begins. Massages are automatically cancelled – without a right to refund – if guests do not check in min. 40 minutes before the massage begins. Make sure you do not lose your massage and money. Please bring your massage confirmation email and the QR code (identical with the digital voucher) with you on a digital device or printed on paper to fasten the check-in process.

Dress Code
Due to the current strict health and safety regulations, which all thermal baths in Hungary need to follow, the bath can only be used with respecting the Dress Code as follows:

Acceptable swimwear: decent swim wear made of swimwear fabric is to be worn including bikini, tankini, burkini, full body or one-piece swimsuit covering the bodily essentials.
Swimming caps are mandatory in the swimming /lap pool only, but not required in the thermal soaking pools.
Swimming nappies are not allowed in the pools, only children who have been potty trained, and therefore can safely wear a swimwear can use the thermal baths (younger ones can stay with their parents outside the pools though).
Flip flops /slippers / clogs / beach shoes are required to be worn in the whole area of the bath, except for the pool waters. If you do not have your own, you can buy a pair in the entrance hall shop (subject to availability).

Cancellation Policy

The order cannot be cancelled. If you wish to modify the day of your visit, please let us know minimum 72 hours before your reserved date, and we will try our best to adjust the date/hour to best suit your needs (subject to availability).

No refund can be offered in the following cases:

• • Non-Arrival: if you could not make your pre-booked visit, there is no refund, unfortunately.
  • Reducing the number of guests retroactively, e.g. reducing the group size after /on the day of your bath visit
  • Arriving before 9 am: you accept to check in after 09.00 am with your online ticket
  • Arriving after 6 pm you accept to check in before 6.00 pm with your online ticket (pools close 30 min before the building closing hours)
  • There are no refunds for unused vouchers (e.g. accidental duplicate reservations).
  • There is no refund if a cabin purchased is not available at the time of checking in. You have the right to wait until a cabin becomes available, which may mean having to wait 30 minutes or more on super holidays (e.g. Christmas, New Year).
  • Unobserved preference for the massage therapist: no guarantee for male/female therapists.
  • If you accidentally purchased a ticket for a wrong date or day, e.g. a weekday ticket for a weekend date
  • Maintenance works: if one of some of the pools are or become non operational for maintenance works during your visit. Kindly note that most of the thermal baths have over 7 various pools, so while one is maintained the rest will offer the thermal bath experience.

Changes in Booking
You can request changes in your booking (e.g. the number of tickets) min. 3 days before the date of your reservation. Within 72 hours the booking may no longer be modified (unless you successfully reach out to the dedicated phone numbers of the Troubleshooting team per your confirmation email sent after the payment has been completed).
With any further questions please contact us via email at info [at] BathsBudapest [dot] com.
Please note that we reserve the right to charge an additional amendment fee to cover administrative costs for completing changes requested in dates/hours, etc.

Ticket & Cabin Packages
On busy days, Locker instantly offered if all Cabins are taken, or a Cabin is offered in approx. 30 min.

Glass Bottles / Containers
The thermal bath area is a strictly splinter free zone. Guests are not allowed to bring in glass bottles in or near the pool areas in the thermal baths to upkeep a splinter-free zone for public safety reasons.

Children in Pools
Children are to be under adult supervision (1:1 ratio) when using the pools in the thermal baths. As children are not recommended to use thermal waters (especially where pool temperatures are higher than 33 Celsius degrees) the general consensus is that thermal baths are not designed for children under 14, and are only allowed to be at the baths at parental responsibility. Children/ babies who are not potty trained yet are not allowed in the pools, not even if they are wearing a swimming nappy (they can stay outside the pool area and will be allowed to enter the facilities, but please make sure that they do not enter the pools). Some thermal baths, like Rudas Bath, do not allow children under 14 into the bath facilities. Thank you for your understanding.

Quiet and Relaxation
As the thermal baths are a relaxing area only reasonable and appropriate behaviour is tolerated (please maintain reasonable noise levels and avoid being too intimate). Most guests visit the baths to have a quiet relaxing time in/ around the pools. Please respect every guest’s stay by actively maintaining a friendly, acceptably quiet zone.

Out of respect for the privacy of all bath guests, and the restful atmosphere in the thermal baths, which we are trying to promote, neither mobile phone cameras nor standard cameras are permitted to be used in the thermal baths. Please make sure to use your mobile phone responsibly to avoid any inconvenience.

Signs in the Baths
There are signs in the thermal bath area indicating what is/is not allowed in the pools. Please follow the instructions accordingly.

Renting a Towel / Items
When rental services are available: by renting a bath item, such as a towel, from the thermal baths you accept to return it, upon which you will get back your deposit for the towel/bath sheet. If the towel is picked up by another guest, unfortunately, the bath cannot take responsibility. Please make sure to take care of rented items (towel, swimwear, bathrobe, etc.) from the baths to be properly entitled to a deposit.

Responsible Visit to the Baths
When purchasing the ticket you accept to be in a healthy condition for the safe use of the pools and pool areas. Guests under intoxication (drunk/ dazed) will be refused to visit the baths. Please use the showers before going into the pools to make sure to wash away the dust and sweat from your body before entering the pools.

Valuables
Please do not bring any unguarded valuable items to the baths as the thermal baths have thousands of visitors, which makes it more challenging to protect your values if you are staying in the pools. No responsibility can be accepted by the thermal baths for the safety of money or valuables, whether placed in a locker or not. The thermal bath will not be liable for damage, injury or loss caused to the guests or their belongings.

Smoking
Smoking – of traditional and e-cigarettes, tobaccos –  is not allowed in the thermal baths, which is a non-smoking establishment.

Alcohol & Hydration
We advise against the excessive consumption of alcoholic drinks before or during your visit to the thermal bath. The baths reserve the right to refuse admission.
Due to the natural warmth of the hot spring waters in the baths, and the heat of the steam rooms, we strongly recommend that you drink plenty of water / healthy fluids during your visit. Water fountains are freely available, and tap water is suitable for drinking.

Medical Conditions
Guests with medical conditions/taking medications are to consult with their doctor in advance if they are safe to visit the thermal baths. If you have a known allergy or suffer from a medical condition such as high blood pressure, diabetes or have had cancer within the last 5 years, please consult your doctor. There is no resident doctor for guests in the thermal baths (only for patients in the thermal hospital ward).

Following your doctor’s advice, please notify us of any condition of which we should be aware, before completing your reservation, or if your medical condition subsequently changes after your booking has been made. We reserve the right to request and view a doctor’s letter before entering the Spa or providing a treatment and, if necessary, to refuse the treatment on medical grounds or ask that you sign a disclaimer.

Clean and Tidy Visit
Please make sure to keep up a clean and tidy thermal bath area. Please use the litter bins for any rubbish as you would wish to be yourself in a clean thermal bath rather than a littered area. For the same reason, please notify the staff if you see other visitors who do not follow the tidiness regulations.

Sun Exposure
Please make sure to cover your skin with sunscreen protection during the hot sunny days (which may range from April to October), and seek shade whenever possible.

Pregnancy
Unfortunately, the use of hot spring water thermal baths in Hungary is not recommended for pregnant mothers as the warm waters may affect your pregnancy (inducing cramps). Therefore, use of the pools is at your discretion up to week 32 (after that it is strongly not recommended). We strongly advise you do not use the massage jets.
Massage treatments are unfortunately not available for pregnant mothers to avoid any potential medical complications (inducing high blood pressure or premature cramps). More information: Pregnancy Massage.

Pets
Pets/animals are not allowed in the thermal baths and spa areas.

Wristband / Smart Band / Proxy Watch
The smart wristband you receive upon entering the thermal bath serves to use the locker and the changing cubicle (cabin). Please note that there is a charge for the loss of a Smart WristBand (aka the Proxy watch).

Rentals

Please kindly note that rental services are not included in the bath entries and rental services are suspended.

Prices

Prices are subject to change. The baths reserve the right to change prices any time (actual prices apply as charged on the spot).

Opening Hours

Opening times are subject to change throughout the year. The opening and closing hours will follow seasonal patterns but the management reserves the right to make interim changes during a given year. Please check upon arrival when the bath will close on a given day.