Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. I’d like to visit the outdoor bath, I wonder if it is open on the 26th september (sunday)?

  2. Hello trying to book online for Monday 11th but cannot seem to get to the booking page when I click on the links

    • Hello Scott,
      we have sent you an email about your booking request.
      Have a lovely time at Gellert Spa!

    • hello we are 8 people that we would like to visit gellert in 24th of October is anything that we need to know we have to make bookings? Thank you

  3. Dear all, I hope you are well
    We are planning to visit Budapest and Gellert Spa at the end of October. We are citizens in the European Union and have reiceived both vaccinations, and have the EU green pass. Can we visit Gellert? It is not clear to me if it is open for us as well, or only to people who have the Hungarian Immunity card.

    Many thanks!

    • Dear Sam,
      Thank you for contacting us about the spa baths entry requirements.
      Since the Hungarian vaccination level has reached the target number 5.5 million, from July 3rd 2021 Covid passports will no longer be needed to enter the thermal baths (wearing masks and presenting immunity cards are no longer required in most of the places of attractions in Budapest). Please check the general travel regulations to Hungary before making a reservation.
      Enjoy your visit to Budapest!

  4. Dear Gellert Spa!
    Me and my wife are going to visit your Spa complex on my wife’s birthday on October 18.
    I would like to make a surprise for her. So please tell me which packages I can book for us on that date? Mainly interested is Private Bath and massage. But we also would like to see public baths as they looks amazing! What can you advice for us?
    PS: Do you have any ant-covid requirements for foreign visitors?
    Thanks a lot in advance!

    • Dear Ilya,

      Thank you for contacting us.

      It is certainly a great wellness experience to try the public thermal baths Budapest is famous for, including Szechenyi Baths with its amazing architecture, similarly to Gellert Spa where the public baths have Art Nouveau mosaic walls and ornaments.
      The entry to the private bath does not include entry to the public baths. If you wish to book it in advance, kindly contact:

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