Help Desk in Gellert Spa – Priority Check in

Gellert Spa Help Desk

Enjoy a thermal relaxation in Gellert Spa with improved services such as fast track entries and advance bookings of spa treatments with a special check in at the renewed Help Desk, dedicated to all of our online customers, exclusively.

Gellert Spa Help Desk
Gellert Spa Help Desk

Opening Hours

9 am – 6 am every day of the week (except holidays)

Help Desk in Gellert Spa

The Help Desk is a priority check-in point for guests who have pre-booked bath tickets. It means a fast track entry service, so if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the Help Desk with your printed email confirmation.

After check-in your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).

All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed.

Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa

Location of Help Desk in Gellert Spa

Help Desk Location in Gellert Spa
Help Desk Location in Gellert Spa

How to find the Help Desk of the fast track entries and online reservations?

The Help Desk (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.

Opening hours of the Help Desk

9 am – 6 pm every day. Your ticket is valid from 9 am to 8 pm for the requested date.


  1. Miora Ranaivoarinosy

    Dear team,
    I wish to book an aroma treatment pack for Saturday 1st.
    Can you please send me a confirmation email;
    Thank you so much

    • Dear Miora,
      we have emailed you, please note that we have sent more details and not a confirmation email.
      Enjoy your visit at Gellert Spa!

  2. Hi, Are you going to be open 16/17th October? the website states closed for the Autumn?

  3. Please can I book 2 separate Thai Herbal Massage (60 mins) on Monday 3 October 2022, one for myself and another (not together) for my friend.

    We need to leave by 3.30pm, but can come anytime from 12pm on that day.

    Please can you advise how much time we need to allow for the baths before or after the massage.

  4. Simone Gottfredsen


    Are you open from the 29th-31st of October?

  5. Hello! I would like to purchase a spa ticket in advance for October 22, 2022 in the afternoon. Will be in the city for a cruise. Can you please contact me for arrangements.
    Thank you!

  6. Hi, we would like to online book 10/21/2022 evening spa tickets.
    Please advise what time will be the latest for entrance so that we could manage the time.
    Many thanks!