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Refund Ticketing

Entrance to any spas, like Gellert Spa, is affordable, and is definitely worth it, even though some people may find the prices a bit high.

Gellert Spa and Thermal Bath Inside the Main Hall
Gellert Spa and Thermal Bath Inside the Main Hall

Especially old travel books and online forums, outdated travel guides on Budapest may confuse some tourists with regards to entry tickets, stays and refunds.

Should you buy a full day ticket to Gellert Spa, but you only spend a couple of hours there, it does not entitle you to any refund.
Full day ticket allows you to stay for any hours during any time of the day, as long as the facilities are open (6 am – 8 pm every day, unless if there is a National Holiday, or any special event). In our opinion, buying a full price ticket is worth the money, as all the baths, indoor and outdoor pools, the massage therapies, etc. are really fun and relaxing, providing an absolutely relaxing morning, daytime or evening program for anyone.

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Terms and Conditions Dear Guests, before making your booking, please read through the following Terms …

12 comments

  1. Last nights event was cancelled due to weather, when should i expect the full refund?

    • Dear Dustin,
      I’m sorry but I’m not sure what event do you mean.
      For further information, please contact us via email at info [at] gellertspa.com

  2. I’ve just realised that I haven’t booked a massage with my ticket – can I get a refund or an exchange so that I can book a massage please (2 person booking)? We would like x2 •60 min Thai Herbal Massage please.

  3. Hello

    If we have been prevented from coming today, is it possible to get a full or partial refund for or booking?

  4. Because of extenuating circumstance my Wife and I will not be able to attend our massage tomorrow is it possible to get a full refund?

  5. I have been booked in by Tourist Information at 9am tomorrow (23 May) but I can’t get there until the afternoon – it is fast track to baths only. Is this a problem?

  6. I purchased entrance and a massage for June 27. I have asked MANY times for confirmation on the massage time. I have never heard back. I would like to cancel. Please advise what I need to do.

    • Dear Andrew,
      thank you for contacting us.
      The confirmed massage hour was sent to you on May 26.
      Since then, we have sent you 4 emails (Jun 15, 17, 20 and Jun 26), and not received any answers from you (all the emails were sent to cruise…ers as your preferred and only email we have to communicate with you). It seems that the email server may be filtering out our messages, or place them in the spam folder. Please can you be so kind and check our emails sent to you earlier?

      The spa massages will start at 12.10pm today. Please check in 1 hour before the massage hour, so that you can be ready in swimwear by the time the massage hour begins. Thank you for your cooperation, and we hope you will have a lovely time in Gellert Spa and explore more of the thermal bath culture of Budapest.

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