Our website is available, however, booking of Fast Track Entry Tickets during the upcoming Festive Season (between 24th Dec, 2019 and 7th Jan, 2020) is closed down due to a managerial decision. We kindly suggest that you go to the bath early on the chosen day to make sure that you will have the 4 tickets because they will be sold on first-come-fist-served basis.
The Fast Track Entry Ticket does not include the towel, however, there is a towel rental service available at the spa which is HUF 2,000 (deposit HUF 2,000). On returning the towels, you will get back the full amount of the deposit. Regardless, you can bring your own towel, as you wish.
I booked a massage and spa ticket, but it wanted me to sign in with Paypal, i placed a wrong email address as i interchanged the 2 numbers, i paid for the spa already and got a confirmation from paypal with the transaction number and all but i did not get any tickets since the email i placed is wrong. How can i get my tickets? 🙁 please help me, thank you
Hello Ma Criselda,
thank you for letting us know. The confirmation email of your thermal bath products (which is basically the same as your ticket) was already automatically sent to you, to the email address you have provided: please make sure to check the spam folder in case it ended up there. At any rate, we have manually resent it again. Please let us know if there should be any further inconvenience, or if you wish to get the ticket sent to a different email address too.
Have a great time in Budapest, and enjoy the hot spring spas!
Hello, today I have booked 2 tickets for saturday 23/11/2019, I have recieved a confiramtion from PayPal, however I haven’t recieved the tickets. Please, could you send me the tickets? Thank you!
Dear Veronika,
thank you for contacting us. I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address. Please check the junk/spam folder of your mailbox too.
Should you have any question, please contact us via email: info (at) gellertspa (dot) com
Enjoy your time at the Spa.
I have bought a ticket for Saturday 23/11/2019 and I have received the payment confirmation from paypal but no the email with the ticket. Could you please resend the email or confirm the way to access the baths? Thank you
Hi! We want to book 4 tickets for 30th December but in the website appears unavailable. Is it correct?
Dear Borja,
Thank you for your question.
Our website is available, however, booking of Fast Track Entry Tickets during the upcoming Festive Season (between 24th Dec, 2019 and 7th Jan, 2020) is closed down due to a managerial decision. We kindly suggest that you go to the bath early on the chosen day to make sure that you will have the 4 tickets because they will be sold on first-come-fist-served basis.
We wish you a wonderful rest of the evening!
Hi there Does the price of the ticket include towels please or is it just for entry to the bath? Do we have to bring our own towels? Thank you
Hi Yasmin,
Thank you for your question.
The Fast Track Entry Ticket does not include the towel, however, there is a towel rental service available at the spa which is HUF 2,000 (deposit HUF 2,000). On returning the towels, you will get back the full amount of the deposit. Regardless, you can bring your own towel, as you wish.
Have a lovely spa experience in Budapest!
Hi,
I booked a massage and spa ticket, but it wanted me to sign in with Paypal, i placed a wrong email address as i interchanged the 2 numbers, i paid for the spa already and got a confirmation from paypal with the transaction number and all but i did not get any tickets since the email i placed is wrong. How can i get my tickets? 🙁 please help me, thank you
Btw, The tickets i booked was for the 8th of December massage time of 16:00. Double Royal Thermal Massage
Hello Ma Criselda,
thank you for letting us know. The confirmation email of your thermal bath products (which is basically the same as your ticket) was already automatically sent to you, to the email address you have provided: please make sure to check the spam folder in case it ended up there. At any rate, we have manually resent it again. Please let us know if there should be any further inconvenience, or if you wish to get the ticket sent to a different email address too.
Have a great time in Budapest, and enjoy the hot spring spas!
Hi there,
Can you send the confirmation to my new email which is Crizie2001@gmail.com?
Thank you very much!
We did, please check your spam/ Junk mail box as well.
Please let us know if you have received it now.
Got the email, thank you very much 🙂
Hello, how comes i cannot book for 19th March?
Hello Janki, 2020 rates are not bookable on our website yet. Please check back in January to place your booking!
Hello,
We have not started selling the tickets for 2020 yet.
Please check back later – towards the end of December for updates.
Thank you!
Hello, today I have booked 2 tickets for saturday 23/11/2019, I have recieved a confiramtion from PayPal, however I haven’t recieved the tickets. Please, could you send me the tickets? Thank you!
Dear Veronika,
thank you for contacting us. I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address. Please check the junk/spam folder of your mailbox too.
Should you have any question, please contact us via email: info (at) gellertspa (dot) com
Enjoy your time at the Spa.
I have bought a ticket for Saturday 23/11/2019 and I have received the payment confirmation from paypal but no the email with the ticket. Could you please resend the email or confirm the way to access the baths? Thank you
Dear Veronica,
Thank you for your question.
Your ticket was resent to your email address. Please check your spam folder as well.
Have a lovely bath experience in Budapest!