Enjoy a thermal relaxation in Gellert Spa with improved services such as expedited QR code check in and advance bookings of spa treatments with a special check-in at the QR code readers, dedicated to all of our online customers, exclusively.
Opening Hours
9 am – 7 pm every day of the week (except holidays)
Check in at Gellert Spa
The QR code check-in point awaits guests who have pre-booked bath tickets: at the Online Check In Desk you will redeem your waterproof wrist band in exchange of the QR code tickets. It means a expedited entry service as the QR codes are instantly read and there is no need to join the queues at the Cashier, just head on to the Online Check In Reception Desk. In a similar vein, if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the QR code / Fast Track Online Check In team with your digital or printed QR Code (it may help to bring along your confirmation email too to avoid any confusion if you are a first time visitor).
After check-in, your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).
All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed. – massages are currently not available on our website
Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa
Location of Help Desk in Gellert Spa
How to find the check in point for expedited QR code entries and online reservations?
The check in point (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.
Opening hours:
9 am – 7 pm every day.
Your ticket is valid from 9 am to 7 pm for the requested date (last entry 5.50pm)
Last updated: Jan, 2025
Hello,
I have paid for my tickets via PayPal and have received the PayPal confirmation, but I have not received the tickets.
Could you please re-send them to me?
Many thanks,
Klara
Dear Klara,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too to see if you have received it this time.
Could you please let us know if you have received it?
Thank you for your kind cooperation.
Hi
When will I be able to make bookings for mid January? Aiming to arrive around January 9th 2019
Hi Alex,
booking for January will probably be available after Jan 4. Thank you for your understanding.
Hi. I am planning a trip to Budapest at the end of January. Will the spa be open then?
Thank you
Hello Sally,
the baths is open all year round. The outdoors are also open even in the wintertime. You can boom FastTrack tickets at the beginning of January.
Hope we can welcome you at Gellert Spa!
Hi I made a booking and received the Paypal charge, but did not receive any information regarding the booking.
Dear Leonard,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too.
What is your email address so we can ask questions privately instead of via this public forum?
Dear Laurie,
you can contact us at info [at] gellertspa.com
Hi, I got charged twice on the same day – one for the cabin and one for the locker. I told them I wanted private cabin. How do I get a refund?
Dear Laura,
we are sorry to hear that.
We have contacted you via email.
HELLO
RESERVED 2 day spa & cabin for the 07/10/18 (tomorrow) , paid by payapl.
Got confirmation from pyapal but not from Gellert.
Will arrive tomorrow morning but have no tickets yet.
I hope we will have no problem to enter
thanks
Dear Iris,
thank you for your booking.
I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.
Could you please let us know if you have received it this time?
Thank you for your kind cooperation.