I did not receive my confirmation email yet for the baths tomorrow. My paypal receipt ID is 5133-0357-2656-3310. I’ve checked my junk mail and it is unfortunately not there either. Please resend me another email.
Dear Annette,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too.
Hello Miriam,
We suggest the tickets with cabins for you.
The cabin is like a tiny room, or cubicle, which can store a standard check in suitcase easily.
The cabin size is approx. that of a dressing room in a clothes shop, so you can leave there the 20 kg suitcase as well ( if it is a regular size) along with your jackets etc.
The door of the cabin has a unique chip code lock, which opens and closes with a special waterproof bracelet: in fact, with the chip incorporated in the wristband bath entry provided at the bath. Please make sure that your door is locked with the silicon wristband before leaving the cabin. As you are wearing the band all the times, it is quite secure if you make sure that the door is not left open.
The size of the locker is 120x30x65 cm (1200 x 300 x 650 mm)., so it would be too small for your bags.
The lockers are also opened and closed by your wristband.
Please note that during the Easter weekend, we are not able to guarantee the cabins, we are expecting a huge amount of guests. Hope we can welcome you at Gellert Spa!
I would like to book massage for me and my husband and would also like to buy the entry ticket to the spa for my kids, but I don’t see how to do both at the same time?
Dear Carmen,
you can make the booking in 2 transactions, 1x the tickets and 1x the massages.
Please note that the hot thermal pools are generally not recommended for children. Please find more details about this topic on the link below: http://gellertspa.com/children-gellert-spa
Dear Adelina,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too.
Dear Gall,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too.
Hello. I would like to buy my ticket online and to visit Gellert Spa at 6am (weekday, with a private cabin), but the booking page says I can on check in at 9am. Is there a way to buy a ticket for 6am? Thank you. Also, does full day mean multiple entry or one entry but I can stay for the whole day?
Dear PS,
if you wish to enter before 9am, you will need to buy the ticket on the spot.
The online purchased fast track ticket is valid only after 9am.
Full day ticket means only 1 entry, unfortunately you won’t be able to enter twice with the same ticket. Thank you for your understanding.
Hello,
I did not receive my confirmation email yet for the baths tomorrow. My paypal receipt ID is 5133-0357-2656-3310. I’ve checked my junk mail and it is unfortunately not there either. Please resend me another email.
Kinds regards,
Annette
Dear Annette,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too.
Hi,
Is it possibile to leave the handluggage in the cabin( we will book this option) while we’re in the bath?
Hello Miriam,
We suggest the tickets with cabins for you.
The cabin is like a tiny room, or cubicle, which can store a standard check in suitcase easily.
The cabin size is approx. that of a dressing room in a clothes shop, so you can leave there the 20 kg suitcase as well ( if it is a regular size) along with your jackets etc.
The door of the cabin has a unique chip code lock, which opens and closes with a special waterproof bracelet: in fact, with the chip incorporated in the wristband bath entry provided at the bath. Please make sure that your door is locked with the silicon wristband before leaving the cabin. As you are wearing the band all the times, it is quite secure if you make sure that the door is not left open.
The size of the locker is 120x30x65 cm (1200 x 300 x 650 mm)., so it would be too small for your bags.
The lockers are also opened and closed by your wristband.
Please note that during the Easter weekend, we are not able to guarantee the cabins, we are expecting a huge amount of guests. Hope we can welcome you at Gellert Spa!
I would like to book massage for me and my husband and would also like to buy the entry ticket to the spa for my kids, but I don’t see how to do both at the same time?
Dear Carmen,
you can make the booking in 2 transactions, 1x the tickets and 1x the massages.
Please note that the hot thermal pools are generally not recommended for children. Please find more details about this topic on the link below:
http://gellertspa.com/children-gellert-spa
Hi, I did not receive my tickets for Gellert baths at my email account
Transaction paypal ID: 65G698006R4766241
Please resend the tickets.
thank you!
Dear Adelina,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too.
Hi, I did not receive my tickets for Gellert baths at gal_szili@yahoo.com
Transaction paypal ID: 03K210364L8238547.
Please resend the tickets.
Dear Gall,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too.
Hello. I would like to buy my ticket online and to visit Gellert Spa at 6am (weekday, with a private cabin), but the booking page says I can on check in at 9am. Is there a way to buy a ticket for 6am? Thank you. Also, does full day mean multiple entry or one entry but I can stay for the whole day?
Dear PS,
if you wish to enter before 9am, you will need to buy the ticket on the spot.
The online purchased fast track ticket is valid only after 9am.
Full day ticket means only 1 entry, unfortunately you won’t be able to enter twice with the same ticket. Thank you for your understanding.