Enjoy a thermal relaxation in Gellert Spa with improved services such as expedited QR code check in and advance bookings of spa treatments with a special check-in at the QR code readers, dedicated to all of our online customers, exclusively.
Opening Hours
9 am – 7 pm every day of the week (except holidays)
Check in at Gellert Spa
The QR code check-in point awaits guests who have pre-booked bath tickets: at the Online Check In Desk you will redeem your waterproof wrist band in exchange of the QR code tickets. It means a expedited entry service as the QR codes are instantly read and there is no need to join the queues at the Cashier, just head on to the Online Check In Reception Desk. In a similar vein, if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the QR code / Fast Track Online Check In team with your digital or printed QR Code (it may help to bring along your confirmation email too to avoid any confusion if you are a first time visitor).
After check-in, your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).
All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed. – massages are currently not available on our website
Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa
Location of Help Desk in Gellert Spa
How to find the check in point for expedited QR code entries and online reservations?
The check in point (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.
Opening hours:
9 am – 7 pm every day.
Your ticket is valid from 9 am to 7 pm for the requested date (last entry 5.50pm)
Last updated: Jan, 2025
Hi, I never received a confirmation email for my 2x tickets I purchased online. I got a PayPal confirmation of payment but no email for the ticket, what should I do?
Hello Jess,
thank you for your booking.
I would like to confirm that we have received your booking and the auto confirmation has been sent to your given email address.
Now I have re-sent the confirmation from our backup email address to make sure you will receive it. Please check your spam folder too.
Could you please let us know if you have received it this time?
Thank you for your kind cooperation.
We are looking forward to welcoming you at Gellert Spa!
buongiorno, volevo sapere se nell’area sauna-calda è previsto l’uso del costume
grazie
Hello M M,
Sì, è obbligatorio indossare costumi da bagno nelle saune.
Hello
Is the water in Gellért Baths free flowing from thermal source to the bath and then out to a drain? (what the Japanese would call kakenagashi)
Or do you recycle it in any way?
Thank you!
Chris
Dear Chris,
the water is recycled in Gellert Spa.
Hi
I just booked and have received my Paypal payment confirmation but not the tickets?? I think I booked the wroung day. Please could you confirm my booking via email?
Dear Bharti,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too.
Should you need any further assistance, please contact us via email at info [at] gellertspa.com
Hi
Thank you for the reply
I also called this morning and spoke to Henif Gurssous, I had requested that the booking be changed to the 12th may Saturday as i made a mistake when booking. he confirmed this would be done and an email would be sent to me to confirm the changes?
Please let me know via email
Thanks
Bharti
Hi Bharti,
no problem, we will soon send you the updated confirmation email. Thank you for your patience.
Hi
I still haven’t received mu updated email confirmation. Please could you resend?
Thanks
Hi Bharti,
I have now re-sent the updated confirmation from our backup email address. I hope you will receive it this time. Thank you for your kind cooperation.
Hello,
i would like to come at 6am in the morning? Do i have to book it online in advance (it says online tickets only check in starting 9aM) or can i buy the ticket at 6am?
Hello Jorg,
thank you for your email.
Check-in with online purchased tickets is between 9am and 6pm, therefore, if you wish to arrive before 9am, you need to buy your tickets on the spot at the Cashier.
Have a great time in Gellert spa.
Hello,
We just purchased Couples Harmony Massage 45 minutes & Tickets & Cabin (including 2 bath tickets & 2 Private Cabins for getting changed and storage): €138
for morning of June 7th (9:00 am). I got email confirmation about payment but I didn’t get any confirmation about the time. Can you please let me know if the booking – time and date was successful?
Thanks,
oh… got the email now 🙂 please ignore earlier comment.
Dear Chinmay,
thank you, in the meantime you have already confirmed the receipt of your confirmation email.