Enjoy a thermal relaxation in Gellert Spa with improved services such as expedited QR code check in and advance bookings of spa treatments with a special check-in at the QR code readers, dedicated to all of our online customers, exclusively.
Opening Hours
9 am – 7 pm every day of the week (except holidays)
Check in at Gellert Spa
The QR code check-in point awaits guests who have pre-booked bath tickets: at the Online Check In Desk you will redeem your waterproof wrist band in exchange of the QR code tickets. It means a expedited entry service as the QR codes are instantly read and there is no need to join the queues at the Cashier, just head on to the Online Check In Reception Desk. In a similar vein, if you book your ticket or massage online, you don’t have to join the lines at the cashier, just approach the QR code / Fast Track Online Check In team with your digital or printed QR Code (it may help to bring along your confirmation email too to avoid any confusion if you are a first time visitor).
After check-in, your thermal bath e-ticket will be exchanged with a waterproof wristband, which will be your actual chip enabled key to your cabin as well (the wrist watch style silicon band includes a little chip).
All of the massage packages in Gellert Baths include the bath entry with fast track, skip the line access to all the pools, saunas, steam rooms, and of course your very own private area, the bath cabin used for storage and getting changed. – massages are currently not available on our website
Book your massage now and secure your preferred massage hours on the following page: Massages in Gellert Spa
Location of Help Desk in Gellert Spa
How to find the check in point for expedited QR code entries and online reservations?
The check in point (green dot on the map) can be approached from the Main Entrance (shown with a red dot in the map). As Gellert Bath has its own entrance, independent from the entrance of Hotel Gellert, the best way to find us easily is to stand with your back to the river Danube, and enter the Gellert building on the right hand side, by the Gellert Hill.
Opening hours:
9 am – 7 pm every day.
Your ticket is valid from 9 am to 7 pm for the requested date (last entry 5.50pm)
Last updated: Jan, 2025
Hello,
I bought 3 tickets to come August 8th but I never received the tickets by email in my mail box or in my spam box…. Could you send me the tickets please?
Thanks,
Kind regards,
Anne
Dear Anne,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address (m….l@hotmail.com.)
I have now forwarded it to your current email address.
Please check the junk/spam folder of your mailbox too.
Hi,
I’ve just paid for a ticket through paypal, but I have not recieved the confirmation e-mail. It’s not in the spam folder either. Can you please resend it?
Dear Kristine,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it from our backup email address.
Please check the junk/spam folder of your mailbox too.
Hello,
We would like to come on Friday 21.06.2019! Are there any three hour tickets, we are two adults with a one year old kid, if not can you please provide info on price of the tickets and are there any family discounts
BR
Hello Mario,
there are only adult tickets (no family, no student, no child tickets I’m afraid).
The bath entry is free for children under 2 years old, but please note that toddlers & babies who have not been potty trained yet, are not allowed to enter in the pools, not even with a swimming nappy. This usually applies to children under 2-3 years of age. Babies and toddlers can come with you to the bath though, and stay outside the pool area.
The thermal baths in Budapest were and are still aimed at adult bathers, therefore there are no kids pools or activities.
Most of the outdoor and indoor pools and baths are more than 33 degrees Celsius, which means increased stress for the cardiovascular system of a kid whose body is not fully developed yet to be able to cope with the heat of the hot spring waters, therefore saunas and hot pools are not healthy for children under 14.
Please find more details about visiting a thermal bath in Budapest with kids on the link below:
http://gellertspa.com/children-gellert-spa
Hello. I have booked and paid for a spa package for Sunday 16/6, however I have not received an email confirmation. I checked my spam folder and there is nothing there as well. Could you please re-send?
Thanks.
Kind regards
Dear Hanne,
thank you for contacting us.
I would like to confirm that we have received your booking for the thermal baths, and the confirmation email has been automatically sent to your given email address.
I have now forwarded it from our backup email address.
Could you please let us know if you have received it?
Thank you for your kind cooperation, and enjoy the hot spring baths in Budapest.
Hi, I bought our tickets last night in order to come today. I paid through PayPal but never received the tickets by email. Could you resend the tickets? I also looked in my spam folder Ana’s didn’t see it there either
Dear Luke,
thank you for contacting us.
I would like to confirm that we have received your booking for the thermal baths, and the confirmation email has been automatically sent to your given email address. Please check the junk/spam folder of your mailbox too.
I have now forwarded it from our backup email address.
Could you please let us know if you have received it?
Thank you for your kind cooperation, and enjoy the hot spring baths in Budapest.
Hello, I just made a reservation on your website for July 1 via PayPal, but unfortunately I made a typo in my email address, and now cannot access the confirmation email. Would it be possible for you to look up my reservation by my name or card number (I could email that to you privately) and re-send the confirmation to the correct email address? Thank you very much!
Dear Natalia,
thank you for contacting us.
I would like to confirm that we have received your booking, and the confirmation email has automatically been sent to your given email address.
I have now forwarded it to your correct mail address.
Please check the junk/spam folder of your mailbox too to see if you have received it this time.
Could you please let us know if you have received it?
Thank you for your kind cooperation.