Dear Guests,
before making your booking, please read through the following Terms & Conditions carefully as upon purchase you agree to the terms and conditions as shown below.
Booking
Please note that we can only book the tour after payment has taken place as places are limited and payment needs to be made to secure each reservation. You can make your booking by filling out the booking form on the left. If you change your mind about the day of the visit, please notify us minimum 72 hours before your booked visit, and we will try our best to make adjustments to suit your needs (subject to availability).
Please bring your confirmation email (identical with the digital voucher) with you on a digital device or printed on paper to fasten the check-in process.
Payment
Once payment has been made, there is an automatically generated confirmation email, which is sent to the email address you provided in the booking form. If you do not see the confirmation in your inbox, please check the spam/junk folder of your mailbox. For further assistance, please contact us via email at info [at] gellertspa [dot] com.
Age Restrictions / Children in the Baths
The warm thermal water is not recommended for children under 14 years old, as soaking in the pools may negatively affect their cardiovascular system. Children/ babies who are not potty trained yet are not allowed in the public pools, not even if they are wearing a swimming nappy (they can stay outside the pool area and will be allowed to enter the facilities, but please make sure that they do not enter the pools). More information: Children in Gellert Spa
Dress Code
Due to the current strict health and safety regulations, which all thermal baths in Hungary need to follow, the bath can only be used with respecting the Dress Code as follows:
Acceptable swimwear is to be worn including bikini, tankini or one-piece swimsuit for Ladies, swimming briefs/ trunks/shorts for Gents.
Full body swimwear (e.g. burkini) or flimsy swimwear (e.g. thongs) are, unfortunately, not allowed to be worn in the thermal baths.
Swimming caps are mandatory in the swimming lap pools, but not required in the thermal soaking pools.
Swimming nappies are not allowed in the pools, only children who have been potty trained, and therefore can safely wear a swimwear can use the thermal baths (younger ones can stay with their parents outside the pools though).
Flip flops /slippers are required to be worn in the whole area of the bath. If you do not have your own, you can buy a pair in the shop inside the Spa.
Cancellation Policy
The order cannot be cancelled. If you wish modify the day of your visit, please let us know minimum 72 hours before your reserved date, and we will try our best to adjust the date/hour to best suit your needs (subject to availability).
No refund can be offered in the following cases:
- Non Arrival: if you could not make your pre-booked visit, there is no refund, unfortunately
- Reducing the number of guests retroactively, e.g. reducing the group size after /on the day of your bath visit
- There are no refunds for unused vouchers
Changes in Booking
You can request changes in your booking (e.g. number of tickets) min. 3 days before the date of your reservation. Within 72 hours the booking may no longer be modified or cancelled.
With any further questions please contact us via email at info [at] gellertspa [dot] com.
Please note that we reserve the right to charge an additional amendment fee to cover administrative costs for completing changes requested in dates / hours, etc.
Glass Bottles / Containers
The thermal bath area is a strictly splinter free zone. Guests are not allowed to bring in glass bottles in or near the pool areas in the thermal baths in order to upkeep a splinter free zone for public safety reasons.
Children in Pools
Children are to be under adult supervision (1:1 ratio) when using the pools in the thermal baths. Children/ babies who are not potty trained yet are not allowed in the pools, not even if they are wearing a swimming nappy (they can stay outside the pool area and will be allowed to enter the facilities, but please make sure that they do not enter the pools).
Quiet and Relaxation
As the thermal baths are a relaxing area only reasonable and appropriate behaviour is tolerated (please maintain reasonable noise levels and avoid being too intimate). Most guests visit the baths to have a quiet relaxing time in/ around the pools. Please respect every guest’s stay by actively maintaining a friendly, acceptably quiet zone.
Out of respect for the privacy of all bath guests, and the restful atmosphere in the thermal baths, which we are trying to promote, neither mobile phone cameras nor standard cameras are permitted to be used in the thermal baths. Please make sure to use your mobile phone responsibly to avoid any inconvenience.
Signs in the Baths
There are signs in the thermal bath area indicating what is / is not allowed in the pools. Please follow the instructions accordingly.
Renting a Towel / Items
By renting a towel from the thermal baths you accept to return it, upon which you will get back your deposit for the towel / bath sheet. If the towel is picked up by another guest unfortunately the bath cannot take responsibility. Please make sure to take care of rented items (towel, swimwear, bath robe, etc.) from the baths to be properly entitled to a deposit.
Responsible Visit to the Baths
When purchasing the ticket you accept to be in a healthy condition for the safe use of the pools and pool areas. Guests under intoxication (drunk/ dazed) will be refused to visit the baths. Please use the showers before going into the pools to make sure to wash away the dust and sweat from your body before entering the pools.
Valuables
Please do not bring any unguarded valuable items to the baths as the thermal baths have thousands of visitors, which makes it more challenging to protect your own values if you are staying in the pools. No responsibility can be accepted by the thermal baths for the safety of money or valuables, whether placed in a locker or not. The thermal bath will not be liable for damage, injury or loss caused to the guests or their belongings.
Smoking
Smoking – of traditional and e-cigarettes, tobaccos – is not allowed in the thermal baths, which is a non-smoking establishment.
Alcohol & Hydration
We advise against the excessive consumption of alcoholic drinks prior or during your visit to the the thermal bath. The baths reserve the right to refuse admission.
Due to the natural warmth of the hot spring waters in the baths, and the heat of the steam rooms, we strongly recommend that you drink plenty of water / healthy fluids during your visit. Water fountains are freely available, and the tap water is suitable for drinking.
Medical Conditions
Guests with medical conditions / taking medications are to consult with their doctor in advance if they are safe to visit the thermal baths. If you have a known allergy or suffer from a medical condition such as high blood pressure, diabetes or have had cancer within the last 5 years, please consult your doctor. There is no resident doctor for guests in the thermal baths (only for patients in the thermal hospital ward).
Following your doctor’s advice, please notify us of any condition of which we should be aware, prior to completing your reservation, or if your medical condition subsequently changes after your booking has been made. We reserve the right to request and view a doctor’s letter prior to entering the Spa or providing a treatment and, if necessary, to refuse the treatment on medical grounds or ask that you sign a disclaimer.
Clean and Tidy Visit
Please make sure to keep up a clean and tidy thermal bath area. Please use the litter bins for any rubbish as you would wish to be yourself in a clean thermal bath rather than a littered area. For the same reason, please notify the staff if you see other visitors who do not follow the tidiness regulations.
Sun Exposure
Please make sure to cover your skin with sunscreen protection during the hot sunny days (which may range from April to October), and seek shade whenever possible.
Pregnancy
Unfortunately, the use of hot spring water thermal baths in Hungary is not recommended for pregnant mothers as the warm waters may affect your pregnancy (inducing cramps). Therefore, use of the pools is at your own discretion up to week 32 (after that it is strongly not recommended). We strongly advise you do not use the massage jets.
Pets
Pets / animals are not allowed in the thermal baths and spa areas.
Wristband / Smart Band / Proxy Watch
The smart wristband you receive upon entering the thermal bath serves to use the locker and the changing cubicle (cabin). Please note that there is a charge for the loss of a Smart WristBand (aka the Proxy watch).
